People Matter

IT Support Lead

TaxProper

TaxProper

IT, Customer Service, Education
Remote
USD 111k-147k / year + Equity
Posted on Aug 1, 2025

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

People & Operations

Compensation

  • Zone 2Estimated base salary $125K – $147K • Offers Equity
  • Zone 3Estimated base salary $111K – $131K • Offers Equity

Mainstay’s compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role.

Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience.

About Mainstay

Are you ready to be a part of something groundbreaking? Mainstay is the leading market intelligence platform purpose-built for buying, managing, and selling homes in the single-family rental industry. We empower informed decision-making and unlock opportunities for owners, operators, and residents by aggregating and standardizing data from over 50 unique sources. Originally founded within Opendoor, Mainstay launched as an independent company in 2024, driven by our mission to simplify the complex and bring clarity and trust to the single-family rental ecosystem. Join us as we reshape the future of the industry!

About the role

Mainstay is seeking an IT Support Lead to manage and improve the day-to-day IT operations that keep our team productive and secure. As we complete our transition away from our parent company, Opendoor, you'll play a key role in ensuring smooth, responsive support and reliable access to the tools our teams rely on.

This is a hands-on, business facing role where you'll serve as the primary point of contact for all things IT. You'll work closely with stakeholders across the company to troubleshoot issues, streamline systems, maintain documentation, and ensure a consistent and high-quality support experience as we grow.

What you'll do

As Mainstay's IT Support Lead, you'll be responsible for owning and improving the employee IT experience. From onboarding new hires to resolving access issues and maintaining system hygiene, you'll play a critical role in ensuring our tools, devices, and systems run smoothly. You'll partner functionally with teams like People Ops and Engineering to ensure every employee is set up for success.

In this role, you will:

  • Serve as the primary contact for troubleshooting hardware, software, and access issues across Google Workspace, Slack, Okta, Jamf, and other tools

  • Manage IT onboarding and offboarding, ensuring new hires are set up for success and that departing employees have their access removed promptly and securely

  • Maintain our core IT systems by managing user accounts, permissions, and device management within a remote-first environment

  • Create and maintain internal documentation, including how-to guides and IT policies, to make support more efficient and enable employees to resolve basic issues independently

  • Collaborate with the people team on onboarding workflows and partner with engineering to stay aligned on security protocols

  • Continuously look for ways to improve IT processes, reduce manual work, and proactively resolve recurring issues

What we're looking for

  • Brings 5+ years of experience in IT, with a background that includes system administration, SaaS management, and supporting cross-functional teams

  • Has hands-on experience with tools like Slack, Google Workspace, Okta, Jamf, Apple Business Manager, and Rippling

  • Comfortable troubleshooting a wide range of issues and navigating ambiguity without needing step-by-step instructions

  • Communicates clearly and effectively, and can partner seamlessly with both technical and non-technical stake holders

  • Thrives in a fast-paced, remote-first environment where priorities shift and autonomy is essential

#LI-AW

Mainstay Built on Trust

At Mainstay, trust is at the core of everything we do. We build trust with everyone -- from candidates to employees to partners. We believe in fairness and openness throughout our hiring process, evaluating candidates based on qualifications without regard to race, color, religion, national origin, age, gender, marital status, disability, veteran status, sexual orientation, gender identity, or any other protected status. Our privacy practices describe how we handle applicant information, you can find the policy details for California residents here.

We are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at mainstay-recruiting@opendoor.com

Compensation Range: $111K - $147K