IT Support Lead
TaxProper
This job is no longer accepting applications
See open jobs at TaxProper.See open jobs similar to "IT Support Lead" Khosla Ventures.Location
Remote
Employment Type
Full time
Location Type
Remote
Department
People & Operations
Compensation
- Zone 2Estimated base salary $125K – $147K • Offers Equity
- Zone 3Estimated base salary $111K – $131K • Offers Equity
Mainstay’s compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role.
Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience.
About Mainstay
Are you ready to be a part of something groundbreaking? Mainstay is the leading market intelligence platform purpose-built for buying, managing, and selling homes in the single-family rental industry. We empower informed decision-making and unlock opportunities for owners, operators, and residents by aggregating and standardizing data from over 50 unique sources. Originally founded within Opendoor, Mainstay launched as an independent company in 2024, driven by our mission to simplify the complex and bring clarity and trust to the single-family rental ecosystem. Join us as we reshape the future of the industry!
About the role
Mainstay is seeking an IT Support Lead to manage and improve the day-to-day IT operations that keep our team productive and secure. As we complete our transition away from our parent company, Opendoor, you'll play a key role in ensuring smooth, responsive support and reliable access to the tools our teams rely on.
This is a hands-on, business facing role where you'll serve as the primary point of contact for all things IT. You'll work closely with stakeholders across the company to troubleshoot issues, streamline systems, maintain documentation, and ensure a consistent and high-quality support experience as we grow.
What you'll do
As Mainstay's IT Support Lead, you'll be responsible for owning and improving the employee IT experience. From onboarding new hires to resolving access issues and maintaining system hygiene, you'll play a critical role in ensuring our tools, devices, and systems run smoothly. You'll partner functionally with teams like People Ops and Engineering to ensure every employee is set up for success.
In this role, you will:
Serve as the primary contact for troubleshooting hardware, software, and access issues across Google Workspace, Slack, Okta, Jamf, and other tools
Manage IT onboarding and offboarding, ensuring new hires are set up for success and that departing employees have their access removed promptly and securely
Maintain our core IT systems by managing user accounts, permissions, and device management within a remote-first environment
Create and maintain internal documentation, including how-to guides and IT policies, to make support more efficient and enable employees to resolve basic issues independently
Collaborate with the people team on onboarding workflows and partner with engineering to stay aligned on security protocols
Continuously look for ways to improve IT processes, reduce manual work, and proactively resolve recurring issues
What we're looking for
Brings 5+ years of experience in IT, with a background that includes system administration, SaaS management, and supporting cross-functional teams
Has hands-on experience with tools like Slack, Google Workspace, Okta, Jamf, Apple Business Manager, and Rippling
Comfortable troubleshooting a wide range of issues and navigating ambiguity without needing step-by-step instructions
Communicates clearly and effectively, and can partner seamlessly with both technical and non-technical stake holders
Thrives in a fast-paced, remote-first environment where priorities shift and autonomy is essential
#LI-AW
Mainstay Built on Trust
At Mainstay, trust is at the core of everything we do. We build trust with everyone -- from candidates to employees to partners. We believe in fairness and openness throughout our hiring process, evaluating candidates based on qualifications without regard to race, color, religion, national origin, age, gender, marital status, disability, veteran status, sexual orientation, gender identity, or any other protected status. Our privacy practices describe how we handle applicant information, you can find the policy details for California residents here.
We are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at mainstay-recruiting@opendoor.com
Compensation Range: $111K - $147K
This job is no longer accepting applications
See open jobs at TaxProper.See open jobs similar to "IT Support Lead" Khosla Ventures.