Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

We are seeking a dynamic and strategic Chief of Staff to support the Customer Success leadership team in scaling and growing the Customer Success organization. In this role, you’ll focus on driving the rhythm of the business, strategic initiatives, and supporting the CS leaders in smoothly running the Customer Success organization. This position is highly visible in the organization, involves frequent interactions with cross-company leaders, and reports directly to the Sr. Director of Customer Success. The Chief of Staff will act as a trusted advisor, facilitating communication and alignment across teams to enhance customer satisfaction and success.

What you'll be doing:

Strategic Partnership: Act as the right hand and operational lead for the Sr. Director of Customer Success, providing strategic counsel, driving key initiatives, and stepping in on their behalf when necessary to ensure the effectiveness and alignment of the CS leadership team;
Operational Excellence: Oversee daily operations within the Customer Success department, ensuring efficient execution of initiatives and alignment with company objectives;
Project Leadership: Responsible for overseeing key department projects and initiatives, ensuring timely and effective completion;
Meeting Facilitation: Plan and execute strategic meetings, including leadership team sessions and team quarterly business reviews, ensuring productive outcomes;
Team Coordination: Collaborate with cross-functional teams to drive key decisions and outcomes, enhancing the overall effectiveness of the Customer Success organization;
Communication and Reporting: Regularly and proactively provide updates to the executive team and cross-functional partners, ensuring clarity, alignment, and timely delivery of both scheduled and ad-hoc reports;
Growth Enablement: A demonstrated ability to support and facilitate business growth by aligning teams, optimizing processes, and driving strategic initiatives, contributing to scalable success.

What you need to have:

Bachelor’s degree in Business Administration, Economics, Finance, or a related field; Master’s degree preferred;
Minimum of 5 years in a leadership role within Customer Success or a related field, with a proven track record of strategic planning and project management;
Exceptional communication and interpersonal abilities;
Strong leadership and team management skills;
Excellent time management and organizational skills;
Proficiency in problem-solving and decision-making;
Ability to build and maintain relationships across all levels of the organization.

What we would love to see:

Experience in the healthcare or technology sectors;
Familiarity with Saas, digital health solutions and services;
Demonstrated ability to drive customer success initiatives and improve customer satisfaction metrics.

To ensure you feel good solving a big Human problem, we offer:

A stimulating, fast-paced environment with lots of room for creativity;
A bright future at a promising high-tech startup company;
Career development and growth, with a competitive salary;
The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
A stimulating environment with room for creativity;
A flexible environment where you can control your hours (remotely) with unlimited vacation;
Access to our health and well-being program (digital therapist sessions);
Remote or Hybrid work policy.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Unlimited vacation

• Snacks and beverages

• English class

• Unlimited access to our Learning Platform

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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