Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

As the Director of Internal Operations, you will reinvent, optimize and lead our Human Resources related operations to match Sword’s needs and support the strategic objectives of the organization.

What you'll be doing:

Revamp Sword’s recruitment process to attract, hire, and retain top talent while increasing efficiency;
Redesign and implement performance management systems to evaluate and improve employee performance;
Upgrade the onboarding and off-boarding experience and process to ensure internal alignment, efficiency and smooth transitions;
Build and coordinate training programs that ensure compliance and professional development;
Craft and oversee leveling and compensation programs to ensure competitive and fair pay practices;
Manage innovative employee Benefits Programs to support workforce well-being;
Optimize HR Systems for streamlined operations and accurate data;
Upgrade accurate employee records and ensure data integrity;
Build data analytics and insights to define HR strategies and decision-making;
Manage and develop executive assistants (EAs) to support senior leadership;
Be a trusted advisor to the Leadership team;
Resolve conflicts efficiently and fairly, fostering a positive and productive work environment;
Ensure compliance with all labor laws and regulations.

What you need to have:

Bachelor’s degree in areas as Management, Economics, Engineering, Legal, HR or related areas; Master’s degree preferred;
Proven experience in a senior Operations role or a senior HR operations role;
Experience in managing large teams;
Exceptional problem-solving skills and the ability to build processes to address issues;
First principle thinker;
Excellent conflict resolution skills;
Strong analytical skills with the ability to derive insights from data;
Excellent communication and interpersonal skills;
Valued experience in building operations from scratch;
Strong knowledge of HR domains is a plus.

What we would love to see:

Experience in a fast-paced, high-growth company;
Strong project management skills and the ability to handle multiple priorities;
“Can do” attitude;
Demonstrated ability to build strong relationships with employees at all levels;
Proven track record of implementing HR best practices or operations and innovative solutions are a plus but not required;
Commitment to continuous improvement and staying updated with HR trends and best practices;
Leadership qualities with the ability to inspire and motivate a team;
Experience working in multicultural environments, preferably in Europe and the US.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Unlimited vacation

• Snacks and beverages

• English class

• Unlimited access to our Learning Platform

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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