Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

You will join our dynamic and highly skilled Systems team where you’ll play a pivotal role in the development of medical devices. You'll be at the intersection of hardware engineering, manufacturing, software, quality, and regulatory affairs teams, playing an instrumental role in bringing groundbreaking products from concept to reality, all while enjoying a vibrant and collaborative work environment. We’re looking for someone with experience in rigorous quality testing of hardware and software products as part of Continuous Improvement and New Product Introduction. The ideal candidate for this role will have the proper mindset of combining a theoretical approach with hands-on prototyping and testing. You’re experienced working on all product stages from research and development to design and manufacture. You will naturally strive for innovation, have sharp analytical skills and have a pragmatic and fast-paced work structure. Creativity, adaptability, and technical knowledge in certain aspects of device development are crucial to this role.

What you'll do:

Work with the customer experience team to triage field complaints. Prioritize and drive investigation, test, and solution implementation.
Partner with our Quality Assurance team to drive non-conformity and CAPA closures that involve product defects.
Conduct root cause analysis of field failures and verify through controlled experiments
Collaborate with engineering teams to develop and execute design and test plans that improve quality by design.
Plan and execute Beta testing in the field for Continuous Improvement and NPI programs.
Identify opportunities to improve quality and yields, in collaboration with our manufacturing and supply chain teams.
Document key manufacturing test data requirements within our Quality Management System.
Some travel outside of Portugal may be required (<10%)

What you need to have:

A bachelor's degree in a hardware or software engineering discipline
7 years experience in an electronics company manufacturing at scale
Obsessed with quality and customer experience
Hands-on hacker with ability to design and build basic test fixtures using programmable kits such as Arduinos
Advanced DOE skills, capable of developing functional testing programs based on engineering / user requirements
Analytical thinker who can gather or create the information necessary to make data-driven quality and process improvements decisions
Naturally curious and methodical engineer capable of doing root-cause analysis of failure modes across hardware, electronics, and software

Bonus points:

Familiar with high volume manufacturing, capable of providing input on the right level of in-line QC inspection
Worked on medical devices, and proficiency in the regulatory requirements of development

*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

US Sword Benefits & Perks:

Comprehensive health, dental and vision insurance*

Equity Shares*

Discretionary PTO Plan*

Parental leave*

401(k)

Flexible working hours

Remote-first Company

Paid Company Holidays

Free Digital Therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Portugal - Sword Benefits:

Health, dental and vision Insurance

Meal Allowance

Equity Shares

Portugal - Sword Perks:

Remote Work Allowance

Flexible working hours

Work from home

Unlimited Vacation

Snacks and Beverages

English Class

Unlimited access to Coursera Learning Platform

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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