People Matter

Quality Manager, Clinical Operations

SWORD Health

SWORD Health

Operations, Quality Assurance
Posted on Wednesday, November 15, 2023
Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.
Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.
The Quality Manager sits on the Clinical Operations team, reporting to the Director of Quality, Training and Enablement and is a critical and highly visible driver of the continuous development of our member experience. This role combines quantitative and qualitative analysis, process design and management, and cross-team collaboration in a fast-paced and often ambiguous environment. The ideal candidate has a metrics mindset and a strong background in quality assurance and operations, preferably within clinical settings.

What You'll Own:

  • Member Outcomes: Evaluate the Clinical Operations Team’s workflows to ensure compliance to quality standards and the delivery of a high quality of care to our members
  • Risk Management: Design and manage quality assurance processes - including auditing, analysis and reporting - that guide the development of policies and quality standards, and integrate risk management into business processes
  • Execution: Ideate and design processes, tools and frameworks that scale and drive excellence in the delivery of care to our members; implement and manage solutions to accelerate our member outcomes
  • Cross-Team Collaboration: Work collaboratively and cross-functionally with Clinical and Regulatory Affairs teams, Product and others to implement and manage quality assurance processes

Our Ideal Candidate:

  • Minimum experience requirements: 5 years experience managing and scaling business operations. 3-5 years of experience in quality assurance in a highly regulated industry. Start-up and digital health experience are a plus.
  • Effective Communication: Effectively communicates to all levels of leadership
  • Data-Driven Problem Solving: Can navigate organization and drive solutions to clinical, operational or business challenges; effectively uses data to persuade
  • Prioritization: Can navigate ambiguous situations and balance competing demands and deliver results in times of constant change
US Sword Benefits:
*Eligibility for Essential benefits: Full-time employees regularly working 25+ hours per week
Comprehensive health, dental and vision insurance
Equity Shares
Discretionary PTO Plan
Parental leave
US Sword Perks:
Flexible working hours
Remote-first Company
Internet Stipend for remote working
Paid Company Holidays
Free Digital Therapist for you and your family
Portugal - Sword Benefits:
Health, dental and vision Insurance
Meal Allowance
Equity Shares
Portugal - Sword Perks:
Remote Work Allowance
Flexible working hours
Work from home
Unlimited Vacation
Snacks and Beverages
English Class
Unlimited access to Coursera Learning Platform
*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.