You'll collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and influencing the product roadmap. You'll develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As subject matter experts, you'll scale the broader organization by creating reusable assets and coaching others on complex high-value opportunities. You'll also run customer workshops and take the lead on key opportunities. You'll serve as the domain and product expert to our users and GTM team for Stripe Radar globally.
Act as a subject matter expert on Stripe's Radar product suite to accelerate opportunities globally.
Demonstrate a deep understanding and point of view on trends in the fraud and risk management ecosystem, including AI-powered detection, processor-agnostic architectures, and the shift from payment fraud to holistic business risk (e.g., policy abuse, account takeover, first-party misuse).
Develop expertise with the functional and architectural patterns for deploying advanced fraud systems, including the lifecycle of rule management, ML model tuning, and manual review optimization.
Understand the ecosystem of risk and identity integrations (e.g., device fingerprinting, identity verification, bot mitigation, case management) Stripe must support for our users to be successful.
Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team.
Create reference architectures to uplevel the team and refine reference solutions based on product enhancements and feedback from customers.
Partner closely with the Radar product sales team and be an active part of the opportunity team for Stripe's largest and most complex Radar customers to lead strategy and own key customer relationships.
Partner closely with the Radar product team to get early exposure to the new products and features.
Serve as a "Voice of the Customer" internally to drive product and feature request prioritization, providing actionable insights on the competitive landscape and emerging fraud vectors.
Act as an escalation point to drive our most complex technical issues to resolution with Stripe's engineering team.
Support customers and Stripe teammates on account or deal strategy, and answer product feature and technical questions.
Understand the sales process for the product and provide the Sales team with tools and training to qualify potential leads.
Stay current on competitive analysis and market differentiation.
Support marketing events including executive briefings, conferences, user groups, and trade shows.
7+ years of experience in a pre-sales, technical consulting, product, or risk strategy role focused on e-commerce fraud prevention, risk management, or trust and safety
Deep working knowledge of the fraud and risk ecosystem, including payment fraud (CNP), account takeover (ATO), first-party misuse (friendly fraud), and policy and content abuse
Demonstrated knowledge of risk management architectures, including the role of rules engines, machine learning models, and manual review queues in fraud decisioning
Strong knowledge of the signals and data used in fraud detection, such as device and IP data, behavioral biometrics, identity verification, and graph-based analysis
Strong knowledge of software engineering and architecture patterns, with the ability to understand how a wide variety of technologies and systems interact with each other
Outstanding communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences
Interest in solving open-ended business problems with a combination of technology and creative thinking
A proven ability to build strong collaborative working relationships with business partners
Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment
Experience integrating Stripe or other RESTful APIs into web applications
Experience with processor-agnostic fraud solutions and multi-processor payment environments
Experience with risk management for various business models, such as platforms and marketplaces, subscription services, and digital goods and SaaS
Familiarity with liability shift programs (e.g., chargeback guarantees) and value-based pricing models for risk products
Understanding of how to extend fraud protection beyond payments to other products like payouts (Issuing), physical payments (Terminal), or recurring billing (Billing)
Experience as a subject matter expert in a relevant industry, vertical, or product