Strategic Capacity Planning Specialist
Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe is building tools to help our Users to create and scale their businesses, and grow the GDP of the internet. The Workforce Management team at Stripe helps manage our growing support operations network of both internal and external resourcing by consulting on operational change initiatives, modeling support requirements, and managing workload and resource allocations for optimal User experience.
What you’ll do
As a Strategic Capacity Planning Specialist you will be playing a key role in designing and maintaining capacity planning models for one of our key user support verticals with a focus on user experience, budget, utilization and speed of answer to our users queries. You will be operating in a fast paced and energizing environment surrounded by top talents, where resilience and openness to feedback will be key to success.
Responsibilities
- Develop and maintain capacity planning models to forecast resource requirements
- Leverage forecasting techniques to analyze historical data and market trends, predicting future capacity needs and enabling informed planning decisions
- Evaluate potential risks and opportunities of inputs into our model, to inform planning decisions
- Monitor performance against planned capacity levels and adjusting plans as needed, while holding stakeholders accountable to accuracy of inputs into the plan
- Collaborate with the vendor delivery team and stakeholders, to gather information and align planning efforts with Stripe business goals
- Integrate data from multiple SQL databases to automate reporting processes and streamline data collection for capacity planning and forecasting purposes
- Communicate planning results and recommendations to senior leadership and stakeholders
- Serve as a strategic partner in our intake process, providing subject-matter expertise support for any requests affecting resourcing
- Analyze data on production or service delivery to determine utilization rates and identify areas for improvement
We’re looking for someone who has:
- Bachelor degree in Statistics, Mathematics, Data Analytics, Computer Science, Business or Economics
- 7+ years experience in capacity planning for medium to large organizations, workforce management for internal and outsourced workforce (BPO)
- Strong SQL skills, with experience in data integration and automation for process optimization, Tableau or comparable tools knowledge to perform data analysis independently
- Excellent communication & presentation skills
- Outsourcing knowledge
Nice to haves:
- Financial/Budgeting Background
- WFM Tools knowledge
The annual salary range for this role in the primary location is €88,600 - €133,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.