Integration Reliability Engineer, Technical Operations
Stripe
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Payments organization owns some of Stripe’s most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year. Our team builds and scales the infrastructure and financial partner integrations that enables Stripe to accept, manage, and payout money across many countries, currencies, and payment methods.
Our work is core to Stripe’s business, and thousands of developers use our platform and infrastructure to create valuable products and services that billions of people use. Our goal is to increase the GDP of the internet by making it easy to build global products, services, and platforms that handle money. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation.
Our team partners closely with various finance and infrastructure engineering teams to ensure timely delivery of accurate data between financial partners, internal stakeholders, and Stripe leaders. We report and trace all of Stripe’s money movement transactions, including payments in more than 30 currencies and dozens of countries. You’ll own building and scaling Stripe’s manual and programmatic financial reporting and reconciliation processes for intra-company and outgoing money movement transactions.
What you’ll do
Responsibilities
- Become a domain expert in Radar and other areas of the Payment Performance & Fraud stack
- Handle inquiries from internal Stripes and external partners' technical teams with detailed investigation and sometimes code changes
- Organize and direct complex technical changes as part of product releases and merchant migrations
- Identify and automate inefficient or unnecessary manual processes by making direct code changes, or coordinating more complex code changes across Stripe
- Design alerting systems using existing tools to respond to incidents quickly, or prevent them altogether
- Conduct data analysis to understand the impact of merchant configurations for Radar, and surface future product opportunities
- Technical Operations roles are one part coding and one part managing projects. The ideal candidate will have experience in both, but successful candidates may index more highly in one or the other.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
The MMS Integrations TechOps team is a globally distributed team, with team members spanning four different countries and multiple timezones. We greatly value experience working effectively with global teams, and familiarity with the challenges that come with them.
TechOps roles are one part coding and one part managing projects. The ideal candidate will have experience in both, but successful candidates may index more highly in one or the other. We work mostly in Ruby and Java. However, languages can be learned: We care much more about your general coding skill than knowledge of a particular language or framework. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of experience in a technical role (ex: Technical Operations, Software Engineer, etc.)
- Great communication skills, both oral and written, with the ability to frame messages for both technical and non-technical audiences
- Knowledge of and experience with global payment technologies and ecosystems
- Ability to write high-quality code that scales effectively
- Familiarity with developer tools (e.g. git)
- Experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders (e.g. external financial partners)
- Technical problem-solving skills, with an ability to develop a working understanding of a technical system using a variety of methods. These include (but aren't limited to): reading/writing code, writing SQL queries, reading documentation or partner specifications, running debugging programs, reading logs, asking well-formed questions to domain experts, or digging into the raw data through various interfaces
Preferred requirements
- Experience working with a distributed team
- Experience mentoring junior team members in technical skill development, operational strategy and problem solving
- Experience working with payment systems or with fintech companies
The annual salary range for this role in the primary location is S$95,400 - S$195,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.