Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. The Financial Crimes team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in money laundering or other financial crimes. Stripe is now looking for a leader to join its Financial Crimes Operations team. This role is directly responsible for growing and coaching financial crimes investigations teams and will help Stripe detect and mitigate financial crimes risks.

What you’ll do

As the India KYC Process Manager, you will be responsible for leading and scaling the KYC (Know Your Customer) operations for Stripe's rapidly growing business in India. This is a critical role that will be responsible for building and managing a team of KYC specialists to ensure seamless onboarding and verification of Stripe's India-based customers in compliance with local regulations.

Responsibilities

Recruit, train, and manage a team of KYC specialists to handle all aspects of the customer onboarding and verification process for Stripe's India business
Develop and implement efficient KYC workflows, policies, and procedures to mitigate risks and ensure compliance with Indian regulations such as RBI, PMLA, and FEMA
Continuously monitor regulatory changes and update KYC processes accordingly to maintain full compliance
Collaborate cross-functionally with product, engineering, legal, and compliance teams to identify and resolve KYC-related issues
Analyze KYC performance data to identify trends, bottlenecks, and opportunities for process improvements
Set clear goals and metrics for the team, provide regular feedback, and foster a culture of continuous learning and development
Establish strong relationships with key external stakeholders such as banks, government agencies, and industry bodies
Represent Stripe in industry forums and contribute to the development of KYC best practices

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

5+ years of experience in leading KYC/compliance operations, preferably in the financial services or fintech industry
Experience with payments, risk, compliance, and/or financial services industry operations.
Deep expertise in Indian KYC regulations and best practices
Proven track record of building and managing high-performing teams
Experience working cross-functionally with multiple teams to deliver high impact initiatives
Excellent problem-solving and decision-making skills with the ability to work in a fast-paced, ambiguous environment
Strong project management and process improvement skills
Effective communication and stakeholder management abilities
Excellent written and verbal communication skills

Preferred qualifications

Experience in building and scaling new teams from zero
Background in payments, e-commerce, or software industry
Experience in scaling operations and driving operational excellence
Familiarity with KYC technology and automation tools
Understanding of financial crimes compliance (AML, sanctions, fraud), especially in the Indian regulatory landscape

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

Office locations

Bengaluru

Team

Operations

Job type

Full time

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