IT Support Engineer
IT, Customer Service
Washington, DC, USA
USD 75k-85k / year
State Affairs is the nation’s leading news and policy intelligence platform focused on state governments. We combine nonpartisan coverage of Statehouses across the country alongside state government data and AI-native tools into a singular platform.
We inform and empower decision makers, policy professionals and citizens through our award-winning journalism and data – delivering profound insights to help our customers decode and act on state politics and policy. We’re building a category-defining business that will reshape America as we strengthen visibility into what’s happening and why at the state level.
We are hiring an IT Support Engineer to join our team located in Washington, DC.
As the IT Support Engineer you will:
- Actively identify repetitive manual tasks, ticket trends, and system inefficiencies to design automated solutions; develop, test, and maintain robust scripts (Python, PowerShell, Bash) to reduce system overhead and automate routine IT workflows.
- Leverage REST APIs to connect disparate IT tools, software, and administrative systems, streamlining operations, pulling metrics, and ensuring seamless data synchronization.
- Optimize and manage automated employee onboarding and offboarding workflows—including laptop provisioning (macOS/Windows) via MDM tools (Jamf, Intune) and maintaining SSO, directory systems, and corporate SaaS application access controls (Okta, Azure AD).
- Diagnose and resolve complex multi-platform hardware, software, and local network issues for hybrid and distributed teams, ensuring that the root cause of every major issue is evaluated for a permanent, automated fix.
- Support network engineering with basic VLAN routing, secure Wi-Fi deployment, and VPN provisioning, while monitoring alerts across security firewalls, intrusion detection networks, and endpoint security layers (EDR/SIEM).
- Oversee and automate physical security and badge access systems to ensure badge provisioning on day one and revocation upon offboarding.
- Maintain clear documentation for all automated workflows, scripts, and infrastructure changes, utilizing basic Git commands to share and manage administrative source code across the IT team.
- Assist in routine security patch management audits and corporate compliance validation to ensure endpoint security standards are met.
Essential Qualifications for this position include:
- Bachelor’s degree in computer science, engineering, or related field
- Prior professional work experience as an IT Support Engineer operating a support desk
- Knowledge of network protocols (TCP/IP, DNS, DHCP, routing rules) and operating system internals.
- Ability to modify and execute scripts written in Python or a comparable language to automate workflows.
Preferred Qualifications for this position include:
- Prior professional work experience in a start-up organization
- Certifications: CompTIA Security+, Network+, Cisco CCNA, or AWS Certified Cloud Practitioner.
This is an onsite work opportunity and our teams operate from the State Affairs office in Washington, DC (located at L and 15th St. NW)/ State Affairs offers a competitive salary and a comprehensive benefits package to employees.
The annual salary range for this role as it is posted is $75,000 - $85,000 for candidates working from the State Affairs office in Washington, DC. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity. Benefits listed in this posting may vary depending on the nature of your employment with State Affairs.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
State Affairs is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. State Affairs does not discriminate against applicants on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, veteran status, disability, or any other protected characteristic in accordance with federal, state, and local law.
State Affairs is committed to providing reasonable accommodations for qualified individuals with disabilities as they go through our job application and interview process. If you need assistance or an accommodation due to a disability, you may contact us at jobs@stateaffairs.com
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