People Matter

Product Manager, Square Shop

SquareUp

SquareUp

Product
San Francisco, CA, USA
Posted on Tuesday, June 4, 2024

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square Shop is Square’s largest customer acquisition channel. Shop is responsible for the customer’s discovery and purchasing experience, including the Square hardware website and checkout experience, internal customer platforms and tooling, hardware logistics, warranties, and customer personalization. Square Shop is also evolving to support, sell, and recommend Square’s full ecosystem of products. This is an opportunity for a product manager to have significant impact on one of Square’s largest revenue-generating channels.

You will report to the Product and Channel lead for Shop and be responsible for scaling Shop’s internal platform, reducing risk and fraud associated with Square hardware, and building growth infrastructure to drive additional customer acquisition.

You Will

  • Work with engineering, design, and analytics to identify opportunities, prioritize roadmaps, and build solutions to support internal and external customers.

  • Drive hardware fraud policy & abuse prevention product development including detection, models, third-party data integrations, and verification measures. Develop fraud dispute management processes and identify capability needs.

  • Deeply collaborate with multiple stakeholders in marketing, customer support, logistics, and sales to define and prioritize roadmaps for critical tools.

  • Set goals and strategy for your domain then translate it into a roadmap, milestones, and requirements collaboratively to drive alignment and excitement with your cross-functional partners and stakeholders.

  • Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact

  • Anticipate non-obvious risks and resolve highly complex issues.

  • Define requirements, clarify implementation details, and make strategic, technical, and design tradeoff decisions as needed.

  • Develop product strategies and roadmaps to address seller needs and drive business growth.

  • Define metrics and success criteria for the team and demonstrate progress towards metric-driven goals.

  • Monitor key product metrics and performance indicators, conduct A/B tests, and iterate on features to optimize user experiences.

  • Stay informed about industry trends, competitor products, and emerging technologies to drive product innovation.

Qualifications

  • 7+ years of product management experience or equivalent.

  • A strong sense of user empathy and interest in supporting independent businesses.

  • Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.

  • Experience testing and launching products at scale with a high bar for experimental rigor

  • Ability to understand technical systems and how they operate to spot potential issues and make trade off decisions.

  • Strong cross-functional partnership and stakeholder management skills. You thrive in gathering inputs from other experts while driving the decision.

  • Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.

  • Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.

  • Experience with building fraud defense systems and a proven track record of leading fraud and risk initiatives from ideation to launch.

  • Ability to identify challenges and creatively find solutions that align with business objectives and user needs.

  • Analytical mindset with the ability to gather and interpret data to inform decisions, understand the user behavior and measure revenue opportunities/impact.

  • Strong problem-solving skills and ability to navigate complex challenges.

  • Excellent leadership and communication skills to effectively collaborate with cross-functional teams and stakeholders.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $180,000 - USD $270,000
Zone B: USD $171,000 - USD $256,600
Zone C: USD $162,000 - USD $243,000
Zone D: USD $153,000 - USD $229,600

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.