People Matter

Global Customer Operations Policy Analyst, Cash App

SquareUp

SquareUp

IT, Customer Service, Operations
United States · St. Louis, MO, USA · Fairfax, VA, USA · Remote
Posted on Wednesday, April 24, 2024

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

You Will:

  • Drive the CCO policy governance program by creating policy governance documentation that adheres to the standards set within the CCO policy governance framework.
  • Work within the CCO policy governance framework, including creating policies and associated documents, synchronizing policies with regulations and associated requirements/controls, logging all documentation, approvals, and interactions in a central policy repository, and tracking approval requirements.
  • Collaborate with CCO subject matter experts to manage the policy inventory, including providing assistance on the development, socialization, and update of policies, programs, and procedures.
  • Assist the CCO Policy Manager with ongoing and purpose-built reporting by tracking policy life-cycles, including approvals, revisions, and implementations.
  • Manage work-streams and identify potential efficiency gains or meaningful iterative changes, follow-up with policy owners to determine issue resolutions and escalate to the CCO Policy Manager when needed, and build relationships with compliance and other partners.
  • Execute on all program goals, work within systems used to support policy initiatives, and assist in the identification of cross-enterprise issues.
  • Adhere to established communication plans and resources regarding the CCO policy program, and occasionally deliver policy management presentations.
  • Work within the CCO-wide system of record for policies.
  • Extract meaningful insights from policy management projects, and present findings to the CCO Policy Manager and larger OE team in a digestible format.
  • Be an innovative expert with partners helping teams achieve their goals.
  • Build relationships and credibility with business leads, peers in OE, external partners, and regulators through collaborative and independent projects

Qualifications

You Have/Qualification:

  • 3-5 years of experience in policy governance roles
  • Experience holistically managing 1-2 business units from a policy governance perspective
  • Demonstrated ability to work with stakeholders to identify and remediate gaps (regulatory, operational) in governed documentation
  • Experience managing competing projects, with ability to effectively prioritize and shift with little to no notice
  • Ability to translate “big picture vision” into clear and actionable deliverables
  • Data reporting and KPI development experience
  • Demonstrated ability to transform conceptual documentation requirements or existing documentation into standardized, comprehensive policies, procedures, and programs
  • Policy governance experience in Fintech, Banking, payments or related field
  • Demonstrated ability to influence cross-functional partners to come to consensus on mutually beneficial decisions
  • Drive to learn and leverage new sets of skills or knowledge outside of core job functions
  • Ability to work through ambiguity that includes drive for independent decision making, while also possessing the awareness to request assistance from peers or leaders, when appropriate

Even Better:

  • 5-7 years of experience in policy governance roles
  • Experience working in other capacities within the risk management lifecycle, including issue management, risk assessment, audit response, control testing, product policy review, or compliance
  • Certified Corporate Governance Professional (CCGP) certification

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $106,600 - USD $159,800
Zone B: USD $99,100 - USD $148,700
Zone C: USD $90,600 - USD $136,000
Zone D: USD $80,000 - USD $120,000

Amounts listed above include target variable compensation.To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.US and Canada EEOC StatementWe’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.