People Matter

Consumer Protection Compliance Program Manager



Legal, Operations
San Francisco, CA, USA
Posted on Friday, April 5, 2024

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

We are looking for a Consumer Protection Compliance Program Manager to join Cash App and support the consumer protection program. You will be part of the Cash App Compliance team, and will report to the Consumer Protection Compliance Program Lead. You will support the vision by overseeing systems, processes and controls that support compliance with U.S. laws, rules, and regulations surrounding UDAAP and consumer protection. You will work with a cross-functional group of team members to help identify risks, and develop and implement practical solutions.

You will:

  • Build the vision for the consumer protection compliance function
  • Work with team members to evaluate for consumer financial protection protection issues across Cash App
  • Represent compliance in meetings with legal, business, operations, technology and other cross-functonal stakeholders
  • Engage with external stakeholders, including regulators and business partners
  • Analyze regulatory changes and formulate solutions to new regulatory developments
  • Provide guidance for compliance policies, procedures, training, and marketing materials
  • Oversee the resolution of identified issues as part of the issues management process
  • Support compliance with action plans created as a result of examinations, audits, or internal testing
  • Work with the business and compliance colleagues to identify potential issues, trends and emerging risks


  • 5+ years in a senior compliance role in the financial services industry
  • Knowledge of and expertise with consumer protection rules and regulations, including those maintained and enforced by the Consumer Financial Protection Bureau and/or other U.S. federal and state consumer protection regulatory agencies
  • Substantial experience with the risks and regulations applicable to consumer-facing financial services and products
  • Experience engaging with, and representing organizations before, regulators, auditors, and business partners
  • Familiarity with controls and processes related to handling consumer issues in the financial services industry, including UDAAP, disputes and complaints, fraud prevention, consumer duty, and marketing
  • Excellent written and verbal communication skills, with the ability to summarize observations and present to senior management
  • Ability to evaluate complex concepts, including global business and regulatory matters
  • Expertise in delivering high-quality work products, reflecting attention to detail and analytical prowess, in a fast pace and agile work environment
  • Experience planning and executing on key initiatives that deliver creative solutions to business, compliance, and technology-related challenges and objectives

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $142,000 - USD $213,000
Zone B: USD $132,100 - USD $198,100
Zone C: USD $124,900 - USD $187,300
Zone D: USD $113,600 - USD $170,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with,,, or,

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.