People Matter

Head of Operations, Bitcoin Platform

SquareUp

SquareUp

Operations
San Francisco, CA, USA
Posted on Friday, February 16, 2024

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Bitcoin Platform consists of security, trading, custody engineering, operations, and product partnerships. It operates a proprietary stack for both cold and hot wallets to enable users to send, receive, and custody, as well as a trading engine that provides liquidity for users.

This role reports to the General Manager, Bitcoin Platform

Job Description

  • Operate the bitcoin business on a day-to-day basis ensuring faster and more efficient operations including critical functions: liquidity, trading, partnerships and cold storage

  • Build, develop and scale the Bitcoin trading operation while deepening / expanding our liquidity sources

  • Develop and execute on a cold and hot storage custody strategy while mitigating security and financial risks.

  • Drive financial performance of our rapidly scaling bitcoin business, which includes forging new revenue lines

  • Pursue developing new bitcoin revenue lines in close partnership with product teams across Block

  • Leverage and analyze multiple sources of data to inform business decision making and optimizations

Qualifications

  • 15+ years of payments, operations and/or partner management experience, preferably in a fast moving technology or financial services company. Entrepreneurial drive is key.

  • Experience operating a financial services business including managing financial performance.

  • 5+ years of Bitcoin knowledge or experience is a strong plus

  • Solid understanding of the financial services industry and its current evolution

  • Experience with developing a rapidly scaling business and related operation

  • Exceptionally strong relationship building skills with all organizational levels including leaders and technical teams. Ability to develop consensus and drive stakeholders to a decision

  • Experience with trading operations & asset custody. Bonus

  • Prior team development and people management experience. Distributed workforce experience a plus

  • Deep analytical skills that can drive the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements

  • Utilizing influence to drive outcomes with internal & external stakeholders.

  • Experience with developing new revenue streams and negotiating commercial agreements

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $217,800 - USD $326,800
Zone B: USD $217,800 - USD $326,800
Zone C: USD $217,800 - USD $326,800
Zone D: USD $217,800 - USD $326,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.