Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Account Management organization is looking for a tenured account manager, consultant, or sales professional to join our Japan team and help retain and expand Square's presence among enterprise sellers.

In this role, you will work closely with top C-level executives and technical leaders to identify creative, scalable ways to apply Square's ecosystem across complex, global organizations. You'll play a key role in identifying opportunities to expand Square's reach and act as an internal advocate for Square's highest-value clients.

This is a hybrid role based out of the Tokyo office, with the flexibility to work from home. You will collaborate cross-functionally with both Japan-based and global Square teams to drive long-term success for our largest and most strategic sellers in Japan.

The ideal candidate will have experience in enterprise account management, business development, strategic consulting, partnerships, sales, or sales engineering, and be comfortable engaging with senior decision makers, including C-level executives.

You Will

Build strong, trust-based relationships with existing enterprise customers to drive retention and expansion opportunities.
Own the full lifecycle of your book of business, including prioritization, financial structuring, legal reviews, technology strategy, and post-sale support
Identify customer goals and challenges, and recommend solutions using Square's platform and products
Collaborate with Sales to support the successful growth of newly onboarded, high-value customers
Be the "voice of the seller" curating analysis of product performance from your managed book and provide relevant insights and feedback with our Product and Operations teams

You Have

5+ years of experience in a client-facing role (e.g. account management, business development, consulting, partnerships, sales or sales engineering) focused on technical products
A strong track record of achieving business outcomes in a performance-based environment
Experience leading cross-functional collaboration on complex customer needs, deals, or partnerships to drive seller growth.
A track record of translating customer needs into business cases and collaborating with Product and Engineering teams to influence feature development and platform improvements.
The ability to work with Japan-based customers in Japanese (phone and writing), and global Square colleagues in English (reading and writing)
A self-starter mindset, adaptability in dynamic environments, and a strong passion for helping small businesses succeed in Japan.
Flexibility to conduct in-person customer visits as needed to build strong relationships and provide high-touch strategic support
Formal sales methodology training

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.