People Matter

Sales Development Manager



Sales & Business Development
Dublin, Ireland
Posted on Thursday, June 27, 2024

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square is looking for a Sales Development Manager to join our growing Global Team. The SDR Manager will lead a team of inbound Sales Development representatives who qualify inbound leads from various sources and set appointments for Account Executives at Square. You will work across multiple time zones and geographies delivering repeatable and profitable pipeline and developing future Square Account Executives. This position is based in Dublin, Ireland and will report into the Global Lead for Sales Development.

You will:

  • Hire, train, and manage SDRs responding to inbound leads across multiple geographies and timezones

  • Grow your team into high performing seller-centric SDRs through weekly coaching, pipeline reviews and continuously improving opportunity quality

  • Ensure your team’s achievement of goals and develop creative ways to motivate your team to exceed targets

  • Support direct reports by participating in their calls and shadowing, weekly 1:1s and attending prospect meetings

  • Refine and evolve a scalable, measurable, and predictable process for running and growing the team

  • Consistently monitor SDR team activity, maintain accurate sales data and track the results to continually improve productivity

  • Provide weekly reporting on volume statistics, lead pipeline, conversion to qualified prospects, sales opportunities generated and campaign effectiveness

  • Partner with Market Leads, Enablement, Automation, Operations, Marketing and Risk teams

  • Become an important part of Sales Leadership at Square

  • Learn and maintain in-depth knowledge of Square’s markets, product ecosystem, competitors, industry trends and global Square sales processes


You have:

  • A leader with a passion for Software as a Service (SaaS) and a desire to build a career in this fast-growing space.

  • Minimum of 1 year directly managing a team of SDR/BDR.

  • Successful experience collaborating with Account Executives and Marketing to create phone messages, scripts, and email communications for target audiences.

  • Expert in using and other sales tools/products to drive your team’s effectiveness in achieving all sales goals.

  • Five plus years of experience in telemarketing, sales development, or sales management, preferably in business applications, with a consistent proven track record of over achievement of quota expectations

  • Experience effectively hiring and training new representatives.

  • Ability to think critically and come up with creative solutions to problems

  • Cross functional relationship skills

  • Passion for coaching and career development

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.