People Matter

Technical Program Manager



IT, Operations
Futian, Shenzhen, Guangdong, China
Posted on Friday, June 21, 2024

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Our hardware team builds the tangible connection to all that is Block. We started with the simple, iconic card reader that turns any phone into a mobile point of sale. Since then, we have expanded our hardware portfolio to meet the needs of more sellers. Although the technology inside our hardware is growing more and more complex, the end goal is always the same: simple, elegant hardware that our merchants are proud to show to their customers.

As our Product Design (PD) Technical Program Manager (TPM) you will work as part of the Product Design team and will oversee on-site management of mechanical parts, assemblies, and systems starting from DFM/x discussions, tooling, part bring up, assembly, reliability testing, and all the way through to product ramp and post ramp qualification. You will work with manufacturers, including our contract manufacturers (CM’s) and vendors, and various teams including Engineering, Global Supply Chain Management and Factory Operations.


  • Work with mechanical component vendors on DFM, tooling kick-off, tool bring-up, DOEs validation and tool/process/part qualification.

  • Collaborate with product design teams on manufacturing BOM requirements and work with Engineering Project Coordinators on execution.

  • Work with OEM/ODM/CM on DFx, fixtures kick-off, and station / line qualification.

  • Determine acceptable quality criteria and approval on cosmetic defect limit samples.

  • Work with applicable Global Supply Managers to establish supply chain requirements using selected equipment and manufacturing suppliers.

  • Verify part tolerance and specifications by demonstrating process capability to Product Designers and Industrial Designers.

  • Provide onsite support at manufacturing sites during development and product production ramp, and bring engineering issues to resolution.

  • Drive qualification & delivery of custom parts & tooling including secondary operations.

  • Audit suppliers to monitor ongoing quality and reliability testing.

  • Support ID and guide qualification of various colors, materials, and cosmetic finishes (CMF).

  • Provide ongoing onsite support to ensure sustaining of products including design of experiments and post ramp qualification.

  • Manufacturing process monitoring in the supplier/sub-supplier facilities. Yield rate and mechanical definition and improvement.

  • Work closely with tooling vendors, OEM/ODM, Asia-based OPM/QA/GSM team, and a US-based team to ensure quality and schedule goals are met.

  • Report to the Hardware Product Design Manager.


  • Experience with a variety of manufacturing processes (including injection molding, die casting, CNC machining, stamping, laser/ultrasonic welding, etc.), material and finishing.

  • Knowledge in Statistical Process Control and Production Part Approval Process (GRR, FAI, CPK, control plan etc.)

  • Experience: 8+ years of full-time mechanical manufacturing experience.

  • Have a demonstrated hands-on mechanical ability.

  • Demonstrate excellent English written and verbal communication skills.

  • Domestic and International travel required.

  • Experience at FATP (Final Assembly, Test, and Packaging) site is a plus.

  • A Mechanical Engineering degree is a plus.

  • Proven project management experience and driving action at CM & part vendors.

  • Relevant experience in introducing new products (NPI) into manufacturing and high volume production and working with OEM partners.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.