People Matter

Square Compliance Quality Control Analyst



IT, Legal, Quality Assurance
Melbourne, VIC, Australia
Posted on Thursday, June 20, 2024

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

The mission of the Square Compliance Quality Control (QC) team at Square is to provide timely and encouraging feedback on decision-making; constructive observations; valuable insight into trends, processes, and procedures, while highlighting opportunities for efficiency. This is achieved by sampling decisions made by the Compliance Team. We are looking for a Compliance Quality Control Analyst to help QC review decisions made by our global Compliance operations teams. You will specifically focus on QC reviews of Japan and Australia Compliance cases. You will provide training, identify gaps, and recommend enhancements to global Compliance procedures and report to the Square Compliance Quality Control Lead.

This position is remote from Australia or Japan. Please note that this role requires non-traditional work hours across international time zones.


You Will:

  • Sample a wide range of decisions arising from compliance-related alerts

  • Recognize patterns by evaluating data to make constructive observations to highlight gaps, develop procedures, and conduct training to support consistency.

  • Provide ongoing quality coaching.

  • Collaborate with leads to recommend enhancements to policy and procedures.

  • Respond to QC escalations, disputes and inquiries.

  • Have, or be able to quickly develop, knowledge of Compliance team workstreams to assess decisions against procedures.

  • Understand regulatory landscape and compliance requirements; with emphasis on applicable AML requirements including customer identification procedure, due diligence best practice, sanction screening requirements, and anti-money laundering protocols


You Have:

  • Native-level proficiency in written and spoken Japanese

  • 2+ years experience in the AML/Compliance space in either Japan or Australia

  • 2+ years experience in transaction monitoring, suspicious matter reporting, KYC and and/or watchlist screening

  • Experience delivering training

  • Experience delivering feedback to individuals.

  • A desire to work with individuals and teams across multiple countries and time zones

Even Better:

  • 1+ year of Compliance QC/QA experience

  • Experience working in a financial institution or related FinTech payments space

  • Familiarity with using and writing SQL queries

  • Experience working for a global compliance team

  • Knowledge of Looker and experience creating complex dashboards

  • Experience manipulating and presenting trends to management using large data-sets

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.