People Matter

Relationship Manager

Square

Square

Customer Service, Sales & Business Development
Sydney, NSW, Australia
Posted on Thursday, June 20, 2024

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

As one of Afterpay’s Relationship Managers, you’ll grow and expand our key strategic partnerships across a defined portfolio of SMB merchants both online and in-store and work to exceed profitability targets for Afterpay and our partners.

We are looking for someone who will effectively run a business within the Afterpay ANZ business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.

This role is based in Sydney, NSW with a hybrid working model (2-3x days per week in office).

  • Grow, develop and retain long term profitable SMB partnerships that deliver for our Merchants, our Customers and Afterpay.

  • Effectively and proactively engage partners in discussions on business performance, initiatives to drive growth via our existing products and future product roadmap, plus marketing opportunities.

  • Leading external and internal cross functional engagement and stakeholder management. This role is about truly leading and managing relationships and engaging internally and externally to build advocacy whether in person or virtually.

  • Manage a portfolio and lead the development and analysis of the overall portfolio and its performance. You’ll develop, negotiate and execute our multi-year account plans in conjunction with our strategic partners.

  • Deliver a proactive tiered engagement contact strategy at scale to drive merchant usage, satisfaction, and revenue growth across our current contracts and new opportunities.

  • Align & respond to internal trigger based reporting that identifies growth / decline / expansions across the portfolio to grow the business and mitigate churn.

  • Develop and refine our Merchant Value proposition in-store and online. Establish clear marketing best practices, optimization strategies and expansion plans with our partners and monitor performance.

  • Identify and help scale best practices across a variety of areas including Operations, Risk Management Staff Training, Visual merchandising and Marketing plans.

  • Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchant partners and their customers’ expectations.

Qualifications

  • You have 2+ years experience in successfully managing and growing partners in a client-facing Sales/Account Management/Customer Success role

  • You have proven relationship management skills, with the ability to manage & influence relationships across all internal and external stakeholders

  • Strong communication skills, both written and verbal, you’re energized by presenting to groups both internally and externally

  • Solid organisational and time management skills required to manage a large portfolio of partners

  • You have a data led experience covering planning, reporting and profitability metrics

  • Your experience with B2B sales and franchises is desirable

  • You have a track record of identifying opportunities and seizing them

  • You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.