People Matter

Learning & Development Designer



Melbourne, VIC, Australia
Posted on Tuesday, June 18, 2024

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at

Job Description

  • Creating and maintaining blended learning programs.

  • Translating complex concepts and technical information into easy to understand and engaging content.

  • Collaborating with other Learning Experience team members.

  • Delivering training to team members and/or “training the trainer”.

  • Creating resources to support trainers with their facilitation .

  • Attending SME meetings to determine future learning requirements.

  • 90% of your role will focus on instructional design and 10% on facilitation.

  • Ensure process updates are recorded and reflected into our current training

  • Apply trends and best practices in learning technologies and instructional design


  • 3-5 years expertise in visual, instructional design and facilitation, ideally within Financial Services or Retail.

  • Previous experience using Articulate 360 and learning management systems.

  • Experience applying instructional design models and adult learning theories/principles to the development of engaging learning solutions and resources.

  • High level attention to detail.

  • Strong organisational and planning skills and the ability to manage competing priorities.

  • Experience with editing images and videos.

  • Flexible servicing teams across multiple time zones.

  • Excellent communication skills, with the ability to engage key stakeholders.

  • Expertise in visual and instructional design principles (Articulate Rise and Articulate Storyline)

  • Ability to create supporting material/media (audio, video, simulations, role plays, games etc)

  • Comfortable challenging the way we work now so that we can improve as we grow.

  • Curious, empathetic and a can-do attitude .

  • A creative thinker who designs with their audience in mind and for measurable impact.

  • You get a kick out of helping others grow their personal capability!

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.