People Matter

Global Credit Policy Lead, Square Banking



New York, NY, USA
Posted on Thursday, June 6, 2024

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Credit Policy Lead reports to the Head of Banking Product and Operations and defines Square Banking’s credit policy and owns the health of our portfolio.

Square Banking provides loans, merchant cash advances, credit cards, lines of credit, hardware installment plans and other financing products to Square merchants around the world. For ten years, we have led the way in using data to extend capital to the businesses we serve. We nurture credit products from ideation to global scale with an unwavering sense of ownership. We pride ourselves on our integrity, innovation, attention to detail and empathy for business operators of all sizes.

You will:

  • Set our overall risk appetite, the direction of our lending activity, and create a sound, profitable global credit portfolio.
  • Advise the Product Development team on credit strategies, providing inputs to the development of credit product economics, and recommending appropriate product guardrails. With a special emphasis on new and early-stage product development, you will advise on key experiments designed to validate credit assumptions, and help build an appropriate risk tolerance tailored to the product’s maturity.
  • Manage and improve our credit framework, including underwriting and decisioning strategies, line monitoring management policies, forbearance and relief policies, and collection policies.
  • Design and guide the implementation of underwriting approaches and supporting models, in partnership with Data Science teams and our partner banks, and work with credit reference agencies to determine the correct inputs to policy and to furnish information on borrowers.
  • Run your own analyses to inform credit policy changes and test their impact. You will be supported in this by Credit Policy Analysts from our Data Science team, but should also expect to self-serve data you need to guide decisions.
  • Own and monitor the ongoing quality of the portfolio, working with Data Science teams, by compiling and analyzing credit risk indicators, segmenting the portfolio appropriately; identifying, reporting and baselining against macroeconomic trends; identifying policy modifications to improve portfolio performance; monitor the effectiveness of underwriting heuristics.
  • Enhance our credit reporting framework to improve granular understanding of portfolio performance and enable better decisions.
  • Prepare and present regular lending activity and portfolio health reports with relevant metrics such as Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) for the Square Banking leadership team, various Boards of Directors, internal and external auditors and regulators.
  • Work with Engineering, Data Science, Accounting and Internal Audit teams to remediate deficiencies in our credit framework.
  • Implement training programs with the Credit Operations team on all aspects of the Credit Framework, ensure that lending activities comply with internal policies and regulatory requirements.
  • Partner with the Square Payments Risk team to integrate the credit framework into Square’s overall merchant risk framework.
  • Evaluate individual deal opportunities to structure credit for large businesses onboarding to Square.


  • A Bachelor's degree in technical or business related fields such as Mathematics, Financial Engineering, Computer Science, Statistics, Data Science, Economics, Finance, Business Administration at minimum
  • 12+ years of progressively responsible credit risk experience within financial institutions, and expertise in underwriting or portfolio management
  • A proven track record of managing consumer of SME lending throughout the credit cycle, including significant experience of credit card products and unsecured loans
  • A strong understanding of credit policy frameworks appropriate to various stages of product maturity, and an ability to balance speed to market with prudent risk management
  • Experience with quantitative / statistical analysis, reporting tools such as SQL, Python, Excel etc
  • Prior senior management / executive experience including experience presenting to Board of Directors and external regulators
  • Excellent collaboration skills, comfort working in a highly matrixed environment, and a proven ability to influence others
  • Excitement and capability to work in a versatile and nimble environment and learn new tools and technologies on the job
  • The ability break down complex topics and results and communicate to all kinds of audiences
  • Fintech experience and higher degrees are an advantage.
  • Experience in advanced machine learning modeling methodologies is an advantage.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $198,000 - USD $297,000
Zone B: USD $198,000 - USD $297,000
Zone C: USD $198,000 - USD $297,000
Zone D: USD $198,000 - USD $297,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.