People Matter

Payment Partnerships Manager, Industry Relations & Operations



Sales & Business Development, Operations
Toronto, ON, Canada
Posted on Wednesday, June 5, 2024

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Industry Relations & Operations (IRO) team manages all the partnerships and operations involved in the payments supply chain for our global footprint. From developing strategy and infrastructure to working with external partners, we find the best ways to move money across different networks and countries in a way that is cost-effective, available, scalable, secure and forward-looking.

You will:

  • Support the IRO team to operationalise and solidify strategic partnerships and vendor relationships to put in place new products and infrastructure to future proof Square's business and ensure resiliency

  • Lead the entire partnership lifecycle from discovery, commercial negotiations, product enablement initiatives, partner operations and compliance, and ongoing relationship management.

  • Maximize current partnerships through detailed and proactive account management, working with partners to define, iterate and enable new programs and products, as well as optimize Square’s cost structure for payments and create operational efficiency

  • Partner with Counsel, Finance, Hardware, Marketing, Partnerships, Product, Sales and external businesses, vendors and industry leaders to better develop Square's go to market delivery and strategy


You have:

  • Bachelor's degree and 7-10 year’s experience working within Financial Technology or Payments

  • Understanding of the PSP business model, acquiring, issuing and payment network rules strongly preferred.

  • Experience working with important payments industry partners such as global card networks, acquirers and issuers, appreciating the complexity of the vendor relationships that enable electronic payments

  • Clear written and verbal communication and presentation skills, with the ability to make strong arguments supporting Square’s position with internal and external executive stakeholders.

  • Strong relationship building skills coupled with the ability to develop consensus.

  • The successful candidate will have a demonstrated ability to deal with ambiguity; think strategically and analytically about business, product, and technical challenges; as well as earn trust with and influence others. A strong sense of ownership, drive to have an impact, and entrepreneurial spirit are musts.

  • Dexterity and appetite to straddle the roles of relationship manager, program manager, and analytics manager, interrogating new payment network rules, contract changes, and working with account managers at banks and network partners

  • The ability to make arguments supporting Square's position is shown through relationship building, presentation, and negotiation

Even better:

  • Knowledge or willingness to develop deep data analytics skills and program manage complex projects.

  • Experience with the regulatory environment and operational requirements within the market

This position will report to the Head of IRO Canada (based in Toronto).

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. Canada locations are categorized into one of two zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: CAD $109,300 - CAD $163,900
Zone B: CAD $105,400 - CAD $158,200

To find a location’s zone designation, please refer to this resource.

We have listed some of our common hiring locations. Depending on the cost of labor in the relevant geographic area, state work locations that are approximately 50 Kilometers outside of the metro area listed may be aligned to a different zone. These zones may be modified in the future. Please speak with a recruiter for additional information.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.