People Matter

Head of First Line Risk and Monitoring

Square

Square

San Francisco, CA, USA
Posted on Saturday, May 11, 2024

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

Cash App is seeking a Head of First Line Risk and Monitoring to build and scale a world class first line risk management program.

This individual - reporting directly to Cash App’s Chief Operating Officer -is tasked with overseeing the first line of defense against potential risks across Cash App's ecosystem. The successful candidate will play a crucial role in building and leading this team, implementing robust testing and monitoring processes, and collaborating across Cash Business, Product, Machine Learning, Compliance, and Counsel teams to enhance Cash App's risk management capabilities.

This is a critical role that will have outsized impact as Cash App seeks to build two-sided trust with customers and develop the next generation social bank in the United States.

You will:

  • Build and lead a team responsible for identification, assessment, and mitigation of risks across the first line of defense

  • Define, measure, and monitor first line activities across Product and Business

  • Drive investigations and evaluations of risk and dashboards with dedicated analytics resources

  • Influence & partner with Cash Product, Business, Compliance, and Counsel teams to implement potential enhancements

  • Work closely with senior leadership across second line of defense functions

  • Manage global strategic partner and regulator relationships from the first line perspective, supporting ongoing management, audits, and inquiries

  • Regularly engage with and present to the Block Board of Directors and Cash App’s executive leadership team

  • Cultivate and embed a strong enterprise risk management culture across the business

  • Constantly stay informed about all business risks and customer behavior - both current and emerging

Qualifications

You have:

  • 12-15+ years of experience as a risk professional at a payment/e-money institution, FinTech, financial services firm and/or professional service firm serving financial institution clients

  • Creative problem-solving skills and a metrics-driven approach to create substantiated solutions

  • World-class communication skills and the ability to present complex information in a simple and clear manner

  • Experience managing projects and scaling processes with company growth

  • A strong track-record of growing and leading teams at scale

  • Ability to reason about against competing priorities and structure roadmaps to have outsized impact on a business

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $239,600 - USD $359,400
Zone B: USD $239,600 - USD $359,400
Zone C: USD $239,600 - USD $359,400
Zone D: USD $239,600 - USD $359,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.