Client Success Manager
Spring
Customer Service
Miami Beach, FL, USA
Posted on Sep 12, 2024
Amaze is the parent company to several organizations (www.amaze.co,www.spri.ng) and a growing managed services business that integrates personalization technology into the largest e-commerce stores. Amaze provides creator success solutions, including a merchandising platform, advanced commerce design application, and scalable managed services to help anyone sell anything, anywhere. We believe anyone can be a creator and that everyone should be empowered to tell their unique story, cultivate deeper connections with their customers, and create authentic, shopable experiences that allow them to monetize their passion. We’re on a mission to unleash potential and make it easy to create, share, and sell products and services.
As a Client Success Manager within the Client Success & Partnerships team at Amaze, you will work with both new and existing creators, brands, and agencies, cultivating long-term relationships and ensuring the successful delivery of our solutions. The ideal candidate is highly organized, adept at managing multiple priorities, and brings creativity to develop successful launch campaigns, ensuring satisfaction among brands, agencies, creators, and their fan base. With a focus on performance, you'll also be expected to consistently work towards and meet quarterly targets, demonstrating your commitment to achieving both personal and organizational goals.
What You'll Do
- Be the main relationship holder for day-to-day management of our clients and their storefronts (your assigned accounts)
- Build long-term relationships with your clients as their primary point of contact, deeply understanding their individual needs to earn trust and maximize potential
- You’ll have the opportunity to work with a wide range of exciting creators, brands and agencies
- Source and onboard new clients, manage the entire onboarding process for their first launch and ongoing
- Working collaboratively with Creative Services, Retail Sales, Marketing and Supply Ops teams to ensure a successful experience
- Forecast and track key account metrics (GMV, unit sales, etc.)
- Deliver weekly, monthly, and quarterly book of business status, GMV goals, and results
- Maintain superior service levels, operational excellence, and strategic insight
What You'll Need
- 5 years+ in a customer success role or related experience
- Experience in eCommerce is preferable (understanding of acquisition, conversion, retention); it is a complex ecosystem with many moving parts, and you need to communicate how they fit together
- Strong project management skills
- Experience with a CRM system is required, Hubspot is preferable
- Strong business acumen and experience providing strategic advice to customers
- Exceptional ability to develop and maintain relationships with a wide range of personalities, levels, and role capacities
- Confidence, with accurate and clear communication skills
- Detail-oriented and analytical (ability to understand data/reporting)
- A clear passion for working in a customer-facing role within the Creator Economy.
Benefits
- Competitive salary
- Company Stock/Option Plan
- Flexible daily working hours, we value work-life balance
- Competitive HealthPlan and Company Benefits and Perks.
Amaze is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.We are a hybrid remote/in-office, international team with multiple office spaces in the U.S. where employees can work and collaborate together, attend large-scale meetings, and host creator events. Our passion is to bring together a community of people who have a love for product, technology, and a drive to change the world of e-commerce and design.We encourage everyone who has this passion and energy to apply. We are open to all backgrounds and experiences relevant to our openings and strategy. We are out-of-the-box thinkers. We know the best talent comes from passionate people. If that sounds like you, we would love to hear from you! If you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. We will not accept or review any CVs from external recruitment agencies. Amaze Software and Holding companies participate in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee’s eligibility to work in the US using information reported on an employee’s Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.