Amaze is the parent company to several organizations. www.amaze.co, www.spri.ng and a growing managed services business that integrates personalization technology into the largest e-commerce stores. Amaze provides creator success solutions, including a merchandising platform, advanced commerce design application, and scalable managed services to help anyone sell anything, anywhere. We believe anyone can be a creator and that everyone should be empowered to tell their unique story, cultivate deeper connections with their customers, and create authentic, shopable experiences that allow them to monetize their passion. We’re on a mission to unleash potential and make it easy to create, share, and sell products and services.

As the Custom Products Manager within the sales team at Amaze, you will oversee the direction and operation of a full-scope end-to-end white-labeled agency model service, leading the Custom Products team in the planning, implementation and growth of successful direct-to-consumer programs. Using your knowledge of Retail, Merchandising and Assortments, you will empower the team to drive the development of strong merchandising strategies, cultivating exceptional long-term relationships and driving company growth and expansion. You will oversee and optimize a network of global manufacturing vendors and IP and retail partners, implementing a successful vendor, retail and IP strategy to drive new business and bring the best opportunities to our creator database. The ideal candidate brings a strong vendor and creator network, retail and business acumen, is highly organized, adept at managing multiple priorities, and brings creativity to develop successful launch campaigns, ensuring satisfaction among brands, agencies, creators, and their fan base. With a focus on performance, you'll also be expected to consistently work towards and meet quarterly targets, demonstrating your commitment to achieving both personal and organizational goals, as well as setting effective KPIs for the team.

What you'll do:

Acting as the internal expert for your department, you’ll ensure the team has all they need to provide creative consultation and insights on industry trends, merchandising recommendations, and available product offerings and opportunities, bringing to life creative projects through your expertise and through collaboration with designers on creative briefs
Drive material and process improvements, ideating on ways to set up the department for success by collaborating cross-functionally with Operations and Client Success teams
Providing merchandising, product development, and assortment planning consultation to the broader Client Success team for global sourcing, retail and IP opportunities as well print-on-demand offerings where optimal. Utilizing data insights to provide the best recommendations
Research, identify, and evaluate potential IP and retail partners, vendors for custom product requests
Develop, scale and implement a critical path process to ensure the success of each project, maximizing revenue and minimizing expenditure
Collaborating with the wider client services and operations team acting as the core lead for related projects and ensuring any problems that arise are resolved
Consistently negotiating with partners on MOQs, pricing and revenue share models to best meet the needs of clients and bring new growth opportunities to pitch alongside the Client Success team
Leverage tools such as monday.com and Hubspot to build out timelines, ensure all reporting is up to date and ensure all project plans and timelines are met
Direct and collaborate on the enhancement of the product catalog, streamlining the process for identifying and presenting opportunities with manufacturing, retail and IP partners, and scaling the service—all while considering the clients’ needs
Suggest and implement best practices, process improvements, and share insights with the team based on industry knowledge
Stay informed about domestic and customs regulations, ensuring compliance with internal policies

What you'll need:

5 years+ in any Client Services, Partnerships, Custom Product Sourcing roles.
Strong project management skills
Experience with a CRM and Project Management systems is required, Hubspot and Monday are preferable
Experience with global supply chain and fulfillment
Strong business acumen and experience providing strategic advice to customers
Exceptional ability to develop and maintain relationships with a wide range of personalities, levels, and role capacities
Confidence, with accurate and clear communication skills
Detail-oriented and analytical (ability to understand data/reporting)
A clear passion for working in a customer-facing role within the Creator Economy
Ability to thrive in a high energy, fast paced environment

Amaze is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

We are a hybrid remote/in-office, international team with multiple office spaces in the U.S. where employees can work and collaborate together, attend large-scale meetings, and host creator events. Our passion is to bring together a community of people who have a love for product, technology, and a drive to change the world of e-commerce and design.

We encourage everyone who has this passion and energy to apply. We are open to all backgrounds and experiences relevant to our openings and strategy. We are out-of-the-box thinkers. We know the best talent comes from passionate people. If that sounds like you, we would love to hear from you!

If you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. We will not accept or review any CVs from external recruitment agencies. Amaze Software and Holding companies participate in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee’s eligibility to work in the US using information reported on an employee’s Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

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