People Matter

Head of GTM Operations

 SingleStore

SingleStore

Operations
Sunnyvale, CA, USA
Posted on Tuesday, July 2, 2024

About the Position

SingleStore is looking for an experienced Head of GTM Operations to lead both strategic and tactical aspects of sales and marketing operations for the business. Reporting to the CFO, this is a high-impact, high-responsibility role that requires a strategic, metrics-driven operations expert who will have a major influence on the company’s growth and success. At SingleStore, our Mantra is “Here to Build”, a characteristic that will be exemplified by the right candidate. Operations is central to the future growth and scalability of our company and we’re excited to partner with a person that not only brings experience but vision to the team.

The Head of Operations role will be an exciting opportunity to build the foundation for the company’s GTM operations. This role will be responsible for developing a holistic and cohesive data strategy, overseeing the operations of the entire organization with an emphasis on the go-to market functions. You will bring Sales and Revenue Operations best practices to a rapidly growing sales organization with the flexibility to build the ideal organization structure to support the evolving needs of a high-growth company and deliver scale through improved productivity. Working with key stakeholders to provide operational efficiency throughout the commercial organization. This role will serve as a support partner to the CFO, CRO, and CMO in key strategic design and process decisions. Additional responsibilities will include leading and supporting a wide variety of strategic initiatives and ongoing projects.

Role and Responsibilities

  • Develop and implement comprehensive business strategies to effectively measure and analyze key operational metrics
  • Collaborate with cross-functional teams to establish benchmarks and performance targets that drive continuous improvement
  • Drive efforts to optimize and refine existing Key Performance Indicators, ensuring alignment with organizational goals and objectives
  • Implement best practices and technology solutions to streamline operations and enhance overall organizational effectiveness
  • Responsible for all aspects of GTM reporting, process optimization, and territory planning
  • Partner closely with Marketing to analyze the health of our GTM business, driving operational improvements as the company grows, scales, and evolves
  • Implement forecasting methodologies and tools to improve accuracy and visibility
  • Collaborate with leadership to design and develop competitive and effective sales compensation plans aligned to business objectives

Required Skills and Experience

  • 10+ years experience in Revenue Operations, Marketing Operations, Business Operations, or Data Analytics
  • Ability to translate data into actionable deliverables, messages, and presentations
  • Strong analytical skills, with experience managing sales reporting and sales metrics
  • Demonstrated ability to define, refine, and implement processes, procedures, and policies
  • Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues, and identifying department needs
  • Extensive first-hand experience with progressive sales automation systems and demonstrated ability to improve sales productivity
  • Strong interpersonal and team building skills; ability to work with a diverse team and influence/ drive change across functional and business boundaries, global experience a strong plus
  • Strong knowledge of sales systems and tools (Salesforce, Excel, CaptiveIQ, Google Sheets, Sales Enablement and BI Tools)
  • Extensive experience with subscription and consumption business models
  • Management experience including people, project, and systems management
  • Player Coach mentality to help lead, develop, and manage sales and revenue operations
  • BA/BS degree in a Business-oriented, Finance, Mathematics, or related field

Benefits

  • Company Wide
    • Medical, Dental, Vision
    • Technology Stipend for New Employees
    • Monthly Cell Phone and Internet Stipend
    • Health and Wellness benefit
    • In office catered lunches and monthly Grubhub credit
    • Company and team events
    • Flexible time off
    • Volunteer time off
    • Stock Options

As employees are located in many different countries around the world, some benefits may differ from country to country. In all cases, we do our best to provide equitable perks and benefits across our locations.

Other:

  • Employment Status: Full Time Employment
  • Work Authorization: For US based employees, SingleStore is able to facilitate the transfer and sponsorship of visas. Authorization to work for a US based employer.
  • Location/Working classification: Hybrid Role - Required to work from an office 2-3 number of days per week in Sunnyvale, CA or San Francisco, CA

SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.

Our benefits package for this role includes: stock options, flexible paid time off, monthly three-day weekends, 14 weeks of fully-paid gender-neutral parental leave, fertility and adoption assistance, mental health counseling, 401(k) retirement plan, and rich health insurance offerings—including medical, dental, vision and life and disability insurance.

SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: $200,000 - $250,000 USD per year