Clinical Account Specialist
Sales & Business Development · Full-time
North Carolina, USA
Location: Field-based in North Carolina
Approximately 50%-80% travel.
Overview
Scipher Medicine is a precision immunology company on a mission to match each patient with their most effective therapy. Today, treatment for autoimmune disease too often relies on trial and error. Scipher's platform combines protein-interaction (network) biology, one of the larger autoimmune molecular data registries, and AI to identify which therapy will work based on a patient's underlying disease biology, not on symptoms, disease classification, or guesswork. Our first commercial test, PrismRA, is a blood-based molecular signature that identifies rheumatoid arthritis (RA) patients who are unlikely to respond adequately to TNF inhibitor therapy, helping clinicians choose the right treatment from day one.
About the Role
The Clinical Account Specialist is responsible for growing PrismRA adoption across rheumatology practices in the specified region. This is a field-based commercial role for someone with a clinical background who leads with education and builds trust. Success means winning new practices, expanding testing within existing accounts, and helping physicians, advanced practice providers, nurses, and office staff understand how PrismRA, and future Scipher diagnostic products, fit into patient care, and then making it simple for practices to use the test correctly. The ideal candidate has a medical background (for example, as a registered nurse), speaks the language of clinicians, and is highly detail-oriented about the lab logistics that make or break a good testing experience: specimen collection, kits, shipping, requisitions, and results.
The Clinical Account Specialist works closely with Scipher's medical affairs, laboratory, customer service, and market access teams to deliver an excellent experience for every practice and every patient.
Key Responsibilities
- Market growth: Drive PrismRA adoption and test volume across the territory by identifying high-potential rheumatology practices, securing new ordering providers, and expanding usage within existing accounts.
- Clinical education: Educate rheumatologists, APPs, nurses, and clinical staff on PrismRA, including the science behind it, the clinical evidence, which patients are appropriate to test, and how to interpret and act on results. Serve as the go-to educational resource as Scipher introduces future diagnostic products across autoimmune diseases.
- Lab logistics and practice onboarding: Set up new practices end to end: ordering workflow, requisitions, specimen collection and kit supply, shipping and courier pickup, EMR/portal access, and results delivery. Troubleshoot issues quickly and follow through until they are resolved.
- Practice partnership: Build long-term, trust-based relationships with practices. Understand each practice's workflow and patient population, and tailor education and support to their needs.
- In-service and peer education: Lead lunch-and-learns, in-office in-services, and small-group education. Support speaker programs, regional meetings, and conferences that build awareness of PrismRA in the territory.
- Patient access support: Help practices navigate billing, insurance, and patient support resources in partnership with Scipher's market access and customer service teams.
- Field insight: Share clinician feedback, questions, and unmet needs with internal teams to inform education materials, product development, and future tests.
- Territory planning: Develop and execute quarterly territory and account plans to meet or exceed PrismRA growth targets, prioritize high-potential accounts, and maintain accurate CRM records (Salesforce preferred).
Qualifications and Experience
- Medical or clinical background strongly preferred, such as a Registered Nurse (RN), Nurse Practitioner, Physician Assistant, medical laboratory scientist, or other licensed clinician.
- Clinical experience in rheumatology, immunology, or autoimmune disease a plus; existing relationships with rheumatology practices in Florida a plus.
- Experience in a field-based commercial or clinical role in diagnostics, pharmaceuticals, or medical devices; molecular diagnostics experience strongly preferred.
- Track record of meeting or exceeding growth or volume goals, or of successfully launching a new product or test in a territory, a plus.
- Highly detail-oriented and organized, with a demonstrated ability to manage lab logistics, specimen handling, and multi-step processes accurately.
- Ability to explain complex science clearly and confidently to physicians, nurses, and office staff.
- Working knowledge and application of HIPAA, patient privacy, and ethics surrounding patient information.
- BA or BS degree, or nursing degree (BSN or advanced degree a plus).
- Proficient in Excel, PowerPoint, Word, and CRM, preferably Salesforce.
- Valid driver's license and driving record that meets safe and satisfactory criteria.
Competencies
- Patient-first mindset and genuine passion for improving care for people with autoimmune disease
- Curious, coachable, and committed to continuous learning
- Grit and perseverance in the face of obstacles and challenges
- Track record of demonstrating integrity, even when inconvenient, and a commitment to compliant, ethical engagement with healthcare providers
- Flexible, self-motivated, and adaptable in a fast-paced, evolving company
- Competitive and results driven, with a start-up, roll-up-your-sleeves attitude; collaborative and goal oriented
- Strong communication skills and the ability to work effectively across teams, manage multiple priorities, and meet deadlines
- Travel: approximately 50% local and territory-based travel, plus occasional meetings and conferences
Our Team
We are a team of highly motivated experts in our fields creating change for patients, doctors, and you. At Scipher we encourage our teams to take big swings, over-communicate, and take personal accountability. We are transforming how autoimmune disease is treated. Join our team and help us change healthcare for the better!