People Services Lead
Rubrik
Triaging, Team and Case Management: (60% of time)
- Train and mentor team members who are responsible for case triaging, responding to employee inquiries, immigration, mobility and other People Services responsibilities.
- Provide direction, counsel and set goals for career growth and development. Ensure the team is appropriately staffed and supported.
- Monitor triaging metrics and maintain a response Time SLA of <15 minutes.
- Support triaging as needed and responding to escalations
- Partner with People Services Manager to identify opportunities, create, and implement programs and best practices to improve the effectiveness of triaging and case management. Drive a strong level of customer service.
- Develop and maintain documentation of team process procedures and functions.
- Partner with People Services Manager to serve as department People Services process liaison to Talent Acquisition, Talent Development, People Partners, Legal, Workday Data Management team etc.
- Collaborate with regional People Ops and People Partner team members to ensure process consistency across regions.
- Monitor daily team passdown reports and provide support for troubleshooting as required; escalate issues as appropriate.
- Ensure the team maintains the intranet “The Cube” with up-to-date process information.
- Provide weekly inbox coverage for team member breaks, OOO and shift coverage gaps.
- Monitor quality of service in responses provided by the team to ensure that the highest level of service is consistently provided to all employees and stakeholders. Provide prompt coaching and feedback as needed.
- Manage India statutory compliance and liaise with vendors while ensuring compliance through the year. Provide internal audit support as needed for internal processes
- Documentation of global business processes leveraging partnerships with subject matter experts in all regions (EMEA, APAC, and Americas).
- Manage/participate on project teams for business process review, project management, testing, documentation, communication, etc.
- Develop and maintain training materials for all team processes.
- Manage accommodation requests
- Partner with People Services Manager to monitor non-Workday self-service adoption and develop innovative ways to streamline processes and education to increase adoption. Develop instructions for Manager and Rubrikan Self-Service updates.
- Develop and maintain training materials and knowledge base for all internal Team processes and Employees processes on The Cube.
- Partner with specialists and Legal to update/maintain a library of legal templates and agreements.
- B.S. degree in Business, HR, or related area.
- Available to work onsite at Bangalore office 3+ days per week.
- Able to accommodate an adjusted schedule 3 days per week to accommodate meetings across time zones.
- 5+ years of HR/HR Operations experience, including 2+ years experience managing teams and previous experience managing global mobility and immigration processes.
- Experience with Workday is required, and experience with Greenhouse ATS is an added plus.
- Strong understanding of HR, Payroll, and Finance business processes as well as intra and inter-departmental functions and interdependencies.
- Strong understanding of labour compliance for India.
- Excellent written and verbal communication skills.
- Expert Excel/Google Sheets, and Word/Google Docs.
- Ability to connect and effectively communicate with and present to people of all levels.
- Organized, proactive, and maintains a positive, team-focused attitude.
- Must thrive in a fast paced environment where multitasking and prioritizing is necessary.
- Ability to manage change effectively; always being mindful of technology, business processes, and systems implications.
- Ability to motivate direct reports and others by providing an environment that promotes individual growth and reinforces Rubrik’s RIVET values and culture.
Join Us in Securing the World's Data
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
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Diversity, Equity & Inclusion @ Rubrik
At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.
Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.
Our DEI strategy focuses on three core areas of our business and culture:
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Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally.
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Our Culture: Create an inclusive environment where authenticity thrives and people of all backgrounds feel like they belong.
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Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW - POSTER SUPPLEMENT