IT Support Specialist
Rocket Lab
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See open jobs at Rocket Lab.See open jobs similar to "IT Support Specialist" Khosla Ventures.About The Role
Rocket Lab
Rocket Lab is a vertically integrated provider of small launch services, satellites, and spacecraft components. Our mission is to open access to space to improve life on Earth. Our team is over 1,500 people strong and we’re adding to it every week. Collaboration is at our core – every idea is heard, and everyone makes a difference. Teams are nimble, decisions are made quickly, and we are action oriented.
Life at Rocket Lab
About the role
The IT Support Specialist, working closely with the IT Support Team Lead, manages the IT Service Desk queue and carries out the day-to-day Service Desk functions required to provide the efficient delivery of IT services to Rocket Lab. Effective communication and world class support is vital to the success of this role.
Provides instruction, guidance, and technical support to the different teams at Rocket Lab to deliver and support IT systems through efficient management of the IT Service Desk. This is carried out via on site desktop support, phone, IM, and email.
Ensure that systems are compliant with applicable standards to maintain robust information security in accordance with PSR and NIST 800-171.
Essential skills
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1-2+ Years’ experience in a support or service role.
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Has a basic understanding and has experience in following a framework for service delivery such as ITIL.
- Experience with most and some knowledge in at least one of:
- Windows and/or Linux desktop operating systems.
- Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
- Virtualization technologies, public / private cloud.
- Active Directory and Group Policy.
- Database and reporting technologies: MS SQL, Power BI, MySQL, Tableau, etc.
- Modern web-based applications including hosting, troubleshooting, security, etc.
- Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
- Cloud based technologies: Azure, AWS, O365, etc.
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Strong organisation skills with the ability to delegate tasks, set clear goals, and deadlines.
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Excellent verbal and written communication skills.
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Excellent problem solving and analytical skills – able to see the big picture, make connections and appropriate decisions.
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Outstanding attention to detail.
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Ability to communicate and present complex and technical concepts and ideas to a general audience.
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Maintains confidence and protects operations by keeping information confidential.
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Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
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Being an exceptional multitasker, displaying excellent time management skills and ability to work under pressure.
Rocket Lab Employee Benefits:
- The opportunity to work on innovative and groundbreaking technology
- An employee stock purchase program
- Access to world leading experts to develop your career
- Unlimited barista coffee, fruit, and snacks
- Rocket Lab merchandise – T-shirts, mission patches etc.
- Discounted health insurance with Southern Cross
- Additional parental leave entitlements
- A vibrant team culture with social activities throughout the year
Important information:
FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.
Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at g.biow@rocketlabusa.com.This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.
FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:
For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.
Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.
This job is no longer accepting applications
See open jobs at Rocket Lab.See open jobs similar to "IT Support Specialist" Khosla Ventures.