Customer Service Representative
Customer Service
Lake Zurich, IL, USA
USD 50k-55k / year + Equity
Customer Service Representative
Location: Lake Zurich, IL
Compensation: $50,000-$55,000 + Quarterly Bonus + Company Equity (Employee equity program)
Schedule: Monday-Friday | 1st Shift
Our client, a rapidly growing manufacturer in the industrial products industry, is seeking a Customer Service Representative to join their team. This is an excellent opportunity for someone early in their career who enjoys helping customers, staying organized, and wants to grow within a company that is investing heavily in its future.
You'll work directly alongside company leadership in a collaborative, team-oriented environment where your ideas and contributions are valued. This isn't just another customer service position—it's an opportunity to learn the business from the ground up with a clear path into leadership or inside sales as the company continues its aggressive growth.
Responsibilities
- Serve as one of the primary points of contact for customers via phone and email.
- Process customer orders, quotes, and work orders accurately and efficiently.
- Track orders and shipments while providing timely updates to customers.
- Resolve customer questions and coordinate with internal departments to ensure excellent service.
- Learn the company's industrial product line through hands-on training with experienced technical staff.
- Maintain accurate customer information and documentation within company systems.
- Support daily office operations while helping deliver an outstanding customer experience.
Qualifications
- At least 1 year of customer service, administrative, office support, retail, or other customer-facing experience.
- Strong verbal and written communication skills.
- Comfortable using Microsoft Office, email, and basic computer systems.
- Organized with excellent attention to detail and the ability to multitask.
- Positive attitude with a willingness to learn and ask questions.
- Able to work independently while contributing to a collaborative team environment.
Preferred Qualifications
- Manufacturing or industrial customer service experience.
- Order entry, quoting, or ERP system experience.
- Exposure to industrial equipment or technical products.
- Interest in growing into Customer Service Lead or Inside Sales.
Why This Opportunity?
- Join a rapidly growing manufacturing company with significant long-term investment plans.
- Work directly with executive leadership and gain exposure to all aspects of the business.
- Clear career path into Customer Service Lead, Inside Sales, or other leadership opportunities.
- Quarterly profit-sharing bonus program.
- EMPLOYEE Equity program
- Comprehensive benefits including medical, dental, vision, 401(k), PTO, and more.
- Small-company culture where hard work, initiative, and a positive attitude are recognized and rewarded.
- Long-term opportunity with a company focused on internal growth and employee development.
If you're looking for more than just another customer service job and want to build a long-term career with a company that is growing rapidly, we'd love to speak with you.