It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Senior Project Manager.

A Project Management Office (PMO) is a management structure that standardizes the project-related governance processes and facilitates the sharing of resources, methodologies, tools, and techniques. PMO also operates at strategic level working with the leadership team to provide support on project portfolio management best practices, provides coordination of projects/programs across functional areas, and drives continuous improvements.

Responsibilities:

Project Management

Interact with projects sponsors, stakeholders and multiple business and technical teams to define and deliver complex features
Identify, assess, track, and mitigate issues and risks at multiple levels
Create, maintain, and disseminate program/project information to stakeholders
Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities
Drive continuous improvement initiatives at the operational and tactical levels.

Systems Related Support (Operational and Strategic Level)

Provide proper operational support for Monday.com and cross-functional coordinations to other related systems (SFDC, Tableau) to enable PS to run the business smoothly.
Maximize ROI on Monday.com implementation to be able to support PS business in scalable and alignment with current and future PS business needs.
Provide coordinations with IT and other relevant stakeholders on acceptable turnaround time for the business requirements and delivery of PS IT Tickets for development projects.

Process Creation and Updates

Collaborate with the PS team to create and refine internal processes that support Professional Services and improve operational efficiency.
Outline and document key workflows, ensuring clarity and consistency across teams.

Communication & Collaboration

Act as a communication bridge between the PS team and cross-functional teams, ensuring relevant updates and changes are disseminated effectively.
Draft and distribute process updates and other internal communications to keep the PS team informed of changes and best practices.

Gap Analysis & Process Improvement

Analyze current workflows and tools to identify areas for improvement and recommend solutions to optimize knowledge sharing and process adherence.
Work closely with PS leadership and other stakeholders to assess needs and address inefficiencies in process documentation.

To succeed in this role you must have the following:

2–3 years of experience in Professional Services operations, including billing, forecasting, and performance metrics within UCaaS and CCaaS environments.
At least 1 year of hands-on experience using project management tools, preferably Monday.com; experience with Smartsheet or similar tools is a plus.
Proven experience in process creation, documentation, and improvement.
Bachelor’s degree in a related field.
Excellent communication skills.

Desired Qualifications:

Solid understanding of the RingCentral products and familiarity with the Professional Services team’s functions and roles.
Proven experience in process creation, documentation, and knowledge management.
Strong attention to detail and ability to manage multiple projects simultaneously.
Analytical mindset with the ability to identify gaps and propose solutions.
Experience and discipline to incorporate Quality Assurance practices in all deliverables.
Prior experience in Professional Services or similar client-facing roles.
Experience with project management tools such as Monday.com at the administrative level.
Understanding of operations of Professional Service organization, including: revenue and bookings; budgeting and forecasting; billing and accruals; planning and monitoring performance indicators
Strong technical background in integration projects linking various systems (such as Monday.com, Salesforce, NetSuite, etc.), ensuring data integrity, technical feasibility, and operational efficiency
Experience facilitating knowledge transfer and conducting team training sessions.

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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