It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Senior Project Manager.

As a member of the Professional Services PMO, you will be responsible for the health, accuracy, and evolution of our internal delivery standards. You will support a diverse array of technical and operational roles within Professional Services—including Project Managers, Implementation Engineers, Client Partners, Network Engineers, and Customer Trainers. Your mission is to ensure that every role within Professional Services has the documentation, process maps, and training they need to execute their specific functions with speed and accuracy.

Responsibilities:

Audit and maintain the internal Knowledge Base to ensure all PS playbooks, project templates, and technical guides are accurate and aligned with current PMO standards.
Facilitate and refine the existing new-hire onboarding program, ensuring every new engineer/project manager enters the field with a consistent understanding of our methodology.
Lead the regular update cycle for training materials (videos, decks, and SOPs) to reflect software updates and internal policy changes.
Partner with PS Leadership to identify "friction points" in the delivery lifecycle where training or documentation is missing.
Translate identified gaps into new, standardized workflows and documentation to prevent "tribal knowledge" silos.
Analyze post-project reviews (lessons learned) to identify recurring mistakes that can be solved through improved internal training or clearer process documentation.
Ensure all internal documentation follows a consistent brand voice and structural framework defined by the PMO.
Interact with programs/projects sponsors, stakeholders and multiple business and technical teams to define and deliver complex features.
Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
Remain flexible to changing priorities, open to new ideas and can adapt to changes.
Drive continuous improvement initiatives at the strategic level.
Mentor and coach others internal and external to the PMO at the program level.

To succeed in this role you must have the following:

3-5 years in PS Operations, Enablement, or a PMO environment.
Experience leading onboarding, training sessions, and internal workshops (For both technical and non-technical professionals.)
Proven ability to identify process gaps using data, feedback, and lessons learned.
Strong expertise in process documentation, knowledge management, and training enablement.
Strong cross-functional leadership and communication skills
Strong communication and stakeholder management skills across business and technical teams.

Desired Qualifications:

Ability to look at project data or team feedback and pinpoint exactly where a process is breaking down.
High proficiency in translating complex PS methodologies into simple, step-by-step internal guides.
Experience leading internal workshops and training sessions for seasoned professionals.
Experience with Project Management tools (e.g., Monday.com, Smartsheet, Asana) and Documentation tools (e.g., Confluence, Freshworks).
Understanding of operations of Professional Service organization, including: revenue and bookings; budgeting and forecasting; billing and accruals; planning and monitoring performance indicators
Implementation experience with UCaaS and CCaaS platforms and automation tools, preferably related to RingCentral.
Understanding of continuous improvement concepts (such as Six Sigma, Lean, value stream mapping).
Strong interpersonal skills, ability to convey and relate ideas to others.
Ability to lead a matrix program structure without direct authority.
Strong presentation, organization, and communication skills (written and verbal) with both technical and non-technical parties.
Passion, energy, personal accountability, and a desire to lead others to excellence.
Experience in building Change Management function within a large-scale enterprise environment.
PMP certification preferred.

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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