Senior DataOps Engineer
RingCentral
DataOps Engineer
Job Type: Full-Time
Location: Bengaluru, India
Department: Digital Operations
RingCentral is seeking an experienced technical specialist to drive the support and continuous improvement of our analytics and big data platforms. The Data Operations team is dedicated to proactively transforming and building future-proof services, prioritizing robust automation and operational simplicity to support the company's rapid growth. As a key technical member, you'll tackle challenging projects, infl uence future platform architecture, and participate in crucial decision-making. We expect you to engineer elegant solutions that maximize effi ciency, scalability and supportability. If you love to learn new technologies and constantly improve your technical skills, we are waiting for you.
Responsibilities:
● Manage and support Hadoop production clusters to ensure high performance and availability for users and teams across the company. We use Cloudera’s CDP distribution at RingCentral.
● Support analytics platforms based on Spark clusters, Airfl ow workfl ow management system, Tableau visualization platform.
● Participate in on-duty rotations, work on production incidents from triage to resolution, collaborate with engineering and QA teams to identify root cause and prevent future service degradation and outages.
● Continuously seek ways to optimize time spent on maintenance activities and automate routine tasks.
● Take part in implementation of proactive monitoring, alerting, trend analysis and self-healing systems.
Experience and Skills:
● Bachelor's degree in Computer Science, Computer Engineering, Information Systems, MIS or related fi eld and equivalent practical experience.
● 3+ years of experience of production back-end platforms support
● 5+ years of experience with administration of Linux OS
● Deep understanding of network principles: TCP/IP stack, HTTP/S, DNS
● Deep understanding of Linux OS maintenance operations: user management, package management, system service configuration
● Experience deploying, maintaining and optimizing Spark and/or Hadoop platforms (ideally both)
● Experience with Continuous Integration and Continuous Delivery concepts, including Infrastructure as code tools. We use Ansible, Cloud Development Kit, Gitlab Runners, Jenkins and Terraform.
● Experience with container-based workloads running on Docker and/or Kubernetes.
● Experience with deploying and optimizing AWS public cloud resources
● Experience with python and/or golang programming languages would be plus ● Experience with Tableau platform would be plus
● Experience with configuration of monitoring systems based on Prometheus, Grafana and Zabbix solutions would be plus
● Fast learner with ability to self-teach and dig through documentation
● Strong analytical skills
RingCentral’s Engineering Team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More fl exible and cost eff ective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. The company provides unifi ed voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workfl ows. RingCentral is headquartered in Belmont, California, and has offi ces around the world.