It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We are looking for a full-time Finance Systems Administrator to join our RingCentral’s Enterprise Applications team. In this position, you will work with business partners, technology architects and system analysts to help support enterprise applications financial systems. As an applications engineer, you will apply your technical and functional (techno-functional) knowledge to analyze system issues, perform bug triage, coordinate with multiple cross functional teams and find solutions. You will be responsible for documenting detailed processes, performing systems configuration, scripting, bug fixes, testing, implementation, continuous improvement and ongoing support.

Working Hours: This position requires the candidate to work in global environment which needs collaboration with business partners and leaders, in US Pacific time zone (typically up to midnight India time)

Responsibilities:

Business Solutions Design, Delivery & Support:

Maintenance and daily management of finance business applications. General system administration of ERP system and processes.
Provide front line support for all finance tickets and operational issues for multiple systems like NetSuite, Concur and Blackline.
Prioritize tickets and execute activities independently via Freshservice/JIRA
Work with various IT and Finance teams to investigate system production support issues and ensure timely resolution.
Acts as the liaison between the business units, technology teams and support teams.
Analyze existing and future state business processes, systems and flows of data.
Develop and maintain documentation related to developing and modifying business processes and systems.
Lead multiple finance systems user access provisioning, updates and ensure data accuracy.
Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
Work hands-on to solving technical/systems issues by investigating system configurations and integrations to other IT systems
Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders.
Facilitate review sessions with functional owners, subject matter experts and identify opportunity for automation to reduce manual ticket resolution
Collaborate with other technology leaders on the implementation and operation of Incident Management and Change Management.
Manage the planning, scheduling, and execution of production releases for finance applications, ensuring adherence to financial controls and operational readiness.
Engage in other areas of Finance such as SOX Compliance and Reporting.

Desired Qualifications:

Bachelor’s degree in computer science or information systems or business management OR related field and equivalent practical experience.
Good functional and configuration level understanding of one or more areas including but not limited to NetSuite/Coupa System Administration, Order Management, Invoicing, Item Master, Revenue Recognition, Taxation, Customer Billing etc.
3 - 7 years of experience implementing, configuring, customizing, developing and integrating one or more SaaS software (e.g.: NetSuite, Coupa, Concur et al)
Any system administration certification (nice to have)
Knowledge of SDLC life cycle, spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP).
Working knowledge of API integrations with enterprise systems
Proven ability to learn complex, distributed systems quickly and thoroughly.
Document complex systems, processes, events and architectures.
Operates with high integrity and transparency.
Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships.
Must be a self-starter, deal with ambiguity and thrive in a rapidly changing business environment.
Ability to communicate effectively (written and verbally) with both technical and non-technical parties.

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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