Director, Product Management (Full Time; Multiple Openings)
RingCentral
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction— giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We’re currently looking for: Responsible to spearhead our Contact Center AI product line in shaping the future of RingCentral's AI offerings, focusing on emerging technologies like large language models (LLMs) and prompt engineering.
To succeed in this role you must meet the following requirements:
- Develop and articulate a clear product vision and strategy for AI-driven contact center solutions Identify market opportunities, customer needs, and emerging trends to inform product development and positioning
- Align product strategy with RingCentral’s overall business goals and objectives
- Track key performance indicators (KPIs) and measure the success of Contact Center AI products
- Create and manage a comprehensive product roadmap, prioritizing features and enhancements based on business impact and customer value
- Lead cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch
- Oversee the entire product lifecycle, from ideation and requirements gathering to development, testing, and deployment
- Leverage advanced conversational AI technologies, including LLMs and prompt engineering, to create innovative solutions that enhance customer interactions and operational efficiency
- Drive the development and integration of AI features such as natural language understanding, sentiment analysis, chatbots, and predictive analytics into our contact center platforms.
- Champion the development of AI solutions across various contact center functions, including quality management, agent assistance, workforce management, and more
- Stay updated on industry advancements in AI and ensure our products remain competitive and cutting-edge
- Develop go-to-market strategies with marketing and sales teams to drive product adoption and customer engagement
- Engage with customers, partners, and stakeholders to gather feedback, understand pain points, and identify opportunities for improvement
- Champion a customer-centric approach to product development, ensuring our AI solutions address real-world challenges and deliver significant value
- Provide leadership and mentorship to a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement
- Work closely with engineering and data science teams to ensure technical feasibility and successful implementation of AI features
- Collaborate with other product leaders to ensure alignment and integration across RingCentral’s product portfolio
Desired Qualifications:
- U.S. Master’s degree in Computer Science, Management Science/Engineering, Infor-mation Technology or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bach-elor’s degree or equivalent in Computer Science, Management Science/Engineering, Information Technology or a related field plus five (5) years of related experience, is required. Within the foregoing parameters, any suitable combination of education, training and experience is acceptable.
- Experience with product management, defining and tracking KPIs, voice-of-customer synthesis, GTM strategy, OKR-driven roadmapping, customer and competitor research, Large Language Models (“LLMs”), prompt engineering, deep learning, natural language processing and understanding, event-driven architecture, multitenant SaaS scalability, and omnichannel REST API orchestration is required.
What we offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Wellness programs including 1:1 coaching and meditation guidance
- Paid parental and pregnancy leave and new parent gift boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Parental support for children with developmental and learning disabilities
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role.