Sr. Software Engineer (Java / Web group)
RingCentral
Say hello to opportunities.
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
The Service Engineering teams are responsible for break fix, quality and reliability forcore audio/video services.
The Service Engineer is a one hands on role that will work closely with our Support Teams on the one hand to take care of escalations, maintain the Knowledge Base, and with our Engineering Teams on the other hand by giving them triaged, documented and troubleshooted issues to fix.
The successful candidate will have a passion for customer success, plus some experience on real time communication.
This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.
You will:
- Design solution for production issues
- Fix production account configuration issues
- Proactively react to Web-related production incidents
- Develop internal tools and frameworks to maintain and support production system sustainability
- File JIRA tasks for production issues
- Phone shifts in Service Engineering
- Collaborate with OPS and Development departments
Expectations:
3+ years of experience in Commercial Software Development in Java (J2SE, Java Web applications, J2EE) on Java developer (preffered) or QA automation engineer position
In-depth knowledge of Java based Web services
Ability to read and interpret technical documents and procedure manuals
Ability to learn complex, distributed systems quickly and thoroughly
Good interpersonal skills, verbal communication skills
Personal responsibility, learning, independence
Nice-To-Have:
JavaScript programming experience
Experience with application servers (JBOSS, Jetty)
SQL language understanding
Understanding TCP/IP protocol stack
Linux OS experience
What we offer:
Well-coordinated professional team.
Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
Additional Health and Life Insurance Package.
Employee Assistance Program.
25 vacation days.
200 BGN Digital Food Vouchers.
120 BGN Gross as part of the salary for Working Expenses Allowance.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.