Billing Analyst
RingCentral
Say hello to opportunities.
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
We are expanding our revenue operations team and looking for experienced a Billing Analyst to thrive in a fast-paced and goal-oriented department. This position reports to a Revenue Operations Billing Manager and is an interdisciplinary position, which interacts with Billing, Sales, Legal and various Operational Managers.
Please note that this role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.
Responsibilities:
- Review and resolve post-sales customer disputes:
- Act as a liaison with external customers and internal stakeholders (Sales Ops, Legal, CSM, Collections)
- Validating contract rates versus invoices generated to ensure accuracy and completeness
- Calculating adjustments (including credit memos), generating rebills and ensuring all adjustments are booked
- Participate in customer account reconciliation projects
- Complete quarter-end close per internal published calendar
- Point of contact for other Billing team members located in our global offices
- Ensure all cases are completed in a timely manner and escalate all dependencies
- Engage in special projects to serve as SME to drive system or process enhancements
- Serve as a mentor to junior billing analyst in Charlotte office
- Assist with the deal desk review of sales opportunities, contracts, and non-standard transactions
- Assist Managers in performing internal control procedures to ensure SOX compliance
- Review the validity of dispute and provide adjustments amounts as appropriate
Qualifications & Skills:
- 3+ years of experience Billing and AR Operations experience required
- 1-2 years of customer-facing dispute resolution
- Bachelor's degree in accounting or finance
- Knowledge of revenue accounting
- Experience with mid-volume phone calls to resolve disputes
- Solid planning and prioritization skills. Demonstrates high energy with the ability to remain flexible and change priorities in a challenging and fast-paced environment
- Strong oral and written communication skills and customer service skills are required
- Exemplify an eagerness to learn and take on challenges in a rapidly growing and dynamic environment
- Must be a team player and self-start
- Detailed-oriented with excellent analytical skills for data mining (with high volume transactions)
- Software as a Service (SaaS) experience is a plus
- SFDC and NetSuite experience is a plus
- Excellent computer skills with MS Office software, including intermediate to advanced Excel, Word, PowerPoint, etc.
- Independently takes ownership to manage assigned tasks
- Flexible and willing to work overtime when needed
What we offer:
Well-coordinated professional team.
Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
Additional Health and Life Insurance Package.
Employee Assistance Program.
25 vacation days.
200 BGN Digital Food Vouchers.
120 BGN Gross as part of the salary for Working Expenses Allowance.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.