It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for:

The Professional Services Build Advisor is a role in the Professional Services Department. As a Professional Services Build Advisor, you will work in a collaborative team environment to ensure the implementation of projects is successful. You will wear a variety of hats to ensure the life cycle of project plans are completed in successful timelines. This may include working directly with our customers to ensure adoption of the RingCentral system, or working internally to complete the implementation of a project plan. Since our system is Cloud-based you must be quick to learn and tech-savvy.

The PSA may be working as several different resources assisting our Project Management team. This could be directly planning and designing a setup of an account with the customer, building out those design plans, or traveling to an onsite location to train and deploy our phone systems. There is a lot of detailed functionality that will be required to learn in order to accomplish these tasks. The culture of the Professional Services Department is highly motivated and hard working.

To succeed in this role you must have experience in:

Perform Build work for ProServ contracts partnering with Unified Client and Contact Center Project Managers.
Teach customers how to initially setup their RingCentral account and all the items included within.
Determine the causes of client pain-points and eliminate them where they hide.
Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal.
Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations.
Excellent communication and collaboration skills internally and client facing.
Time Management: ensuring your calendar’s appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process.
Scheduling skills are required as a typical day could include 5 to 6 meetings, while juggling phone calls, answering emails and updating notes in between each meeting can occur.
Ability to handle escalated issues and know when to escalate issues that require immediate attention.

Qualifications:

Strong technical understanding of the RingCentral solution portfolio
Experience in handling Unified Communications platform
Experience with porting telephone numbers (preferred)
Strong and effective customer communication skills.
Experience working with Salesforce.com
Must possess strong analytical skills with the ability to identify, analyse, interpret and solve both practical as well as highly complex problems.
Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred.
5+ years in customer focused role – post sales technical support
Desired background of the contact center platform and tools (e.g InContact, Five9, Studio)
Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
Self-motivated with the ability to dive right in, be effective and make a difference.
Occasional on-call after-hours work may be required as needed

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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