It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for an AI Insights Analyst

The AI Insights Analyst will be responsible for leveraging AI and machine learning tools to uncover actionable business insights, automate analysis, and elevate how data drives decision-making across the company. You’ll be at the forefront of applying AI technologies to solve high-impact business problems, particularly in customer support, operations, and product intelligence.

Key Responsibilities:

Apply generative AI, natural language processing (NLP), and machine learning techniques to analyze large volumes of structured and unstructured business data.
Develop AI-driven tools and prototypes that surface key trends, anomalies, and opportunities for the business.
Design and run experiments to evaluate the effectiveness of AI models in improving decision accuracy, speed, and impact.
Collaborate cross-functionally with Support, Product, Marketing, and Data Engineering teams to scope and deliver AI-powered analytics projects.
Build and maintain AI-powered dashboards, insights engines, and predictive models that drive business outcomes.
Communicate technical insights in a clear, concise, and impactful way to executive and non-technical audiences.
Stay ahead of emerging AI technologies, platforms, and industry trends; make recommendations for adoption based on business value.
Contribute to best practices and documentation around AI model interpretability, governance, and responsible AI use.

To succeed in this role you must have experience in:

3–5+ years of experience in data analysis, business intelligence, or applied AI/ML, preferably in a high-growth tech environment.
Strong foundation in AI/ML concepts, with hands-on experience using tools such as OpenAI, Hugging Face, LangChain, or similar frameworks.
Proficient in Python and SQL, with experience working with AI APIs, LLMs, or open-source AI models.
Proven ability to translate complex technical outputs into clear business narratives and recommendations.
Experience with visualization tools like Tableau, Power BI, or Looker.
Experience applying AI to customer support, operations, or customer experience use cases.
Familiarity with Customer Support metrics (CSAT/DSAT, NPS, FCR, response times, etc.).

Desired Qualifications:

Familiarity with prompt engineering and retrieval-augmented generation (RAG) pipelines.
Knowledge of data pipeline tools (e.g., dbt, Fivetran) and cloud platforms (e.g., Snowflake, AWS, or GCP).
Exposure to model performance monitoring and explainability frameworks.
Analytical Skills - Solid proficiency in MS Office suite (especially Excel), and Google Workplace
Critical thinking Skills - high degree of judgment and discretion in managing stakeholder concerns, with strong problem solving skills and able to prioritize tasks and concerns
Stakeholder Management skills - ability to analyze, manage and handle stakeholder expectations
Multi-tasking - Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously
Communication Skills - excellent verbal and written communication skills
Ability to work in a self-directed manner
Willing to work on a night shift
Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

RingCentral’s Customer Success Team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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