KYC - Project Coordinator
RingCentral
Administration
Bengaluru, Karnataka, India
Posted on Apr 21, 2025
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We’re currently looking for:
As part of the Customer KYC process, you will be responsible for managing the KYC process for both new and existing customers. Your duties will include following KYC documents collection and maintenance as per laid out process, and addressing any KYC-related queries from customers, while collaborating with internal teams like regulatory, Sales team.
To succeed in this role you must have experience in:
Key Responsibilities:
- KYC Documents Collection and Verification:
- Collect and validate customer documents such as identity and address proof, along with other required supporting documentation as per process/valid document per line item outlined by the regulatory team.
- Confirm that all customer data is accurate and updated within the system.
- Customer Interaction:
- Engage with customers through phone, email, or in person to request and clarify missing or incomplete KYC documentation.
- Guide customers through the KYC process and provide assistance as needed.
- Address and resolve customer queries related to the KYC process in a timely manner.
- Documentation & Record Maintenance:
- Ensure accurate and timely entry of KYC information into the company’s records and workflow systems.
- Maintain detailed records of all customer interactions and KYC submissions.
- Safeguard documentation and maintain the confidentiality of customer data.
- Reporting & Auditing:
- Generate regular reports regarding KYC verification progress and customer onboarding status.
- Support audits related to KYC processes and compliance
Desired Qualifications:
- 5+ years’ experience in customer-focused/customer experience roles.
- 5+ years of PMO experience.
- Well versed in Google spreadsheet and MS office suits.
- Good command over English language both written and verbal.
- 5+ years of experience in stakeholder/client management
- Experience in data collection, reporting, and risk management.
- Ability to work efficiently in a highly demanding team-oriented and fast paced environment.
- Self-motivated with the ability to dive right in, be effective and make a difference.
What we offer:
- Mediclaim benefits
- Paid holidays
- Casual/Sick leave
- Privilege leave
- Bereavement leave
- Maternity & Paternity leave
- Wellness programs & coaching
- Employee referral bonus
- Professional development allowances
- Night shift allowances
RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.