NOC Engineer
RingCentral
Say hello to opportunities.
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
We are looking for a NOC Engineer to join our Networking team.
Please note this roles follows out of standard working hours - working hours 7 PM - 7 AM (local time).
Responsibilities:
Identifies and coordinates system malfunctions;
Proactively monitor the health and status of the infrastructure. This includes, but is not limited to network components, servers, applications, and services;
Meets Service Level Agreements (SLA’s);
Triages problems quickly and provides on-call personnel with critical information in a quick, clear, and concise manner;
Manages Communication Bridge to coordinate incident or problem resolution;
Demonstrates knowledge of critical system components and internal procedures;
Performs defined routines and tasks with infrequent supervision;
Promptly responds to incoming communications (telephone calls, emails, instant messaging, etc;);
Requirements:
Good understanding of common IT infrastructure, practices, procedures.
Associate degree, or equivalent experience;
Familiarity with ITIL Incident, Problem, and Change Management processes;
Basic Windows and Linux administration skills;
Experience with Monitoring and ticketing systems;
Understanding of network (OSI, TCP/IP);
Understanding of virtualization/dockerization;
Intermediate English written and verbal communication skills;
Demonstrates excellence in professional and customer interaction;
Maintains strict punctuality;
Availability to work weekends and holidays on night shifts;
Would be a plus:
Experience in NOC, supporting organization or online service industry;
Experience with Cloud PBX or VoIP;
Programming skills (HTML, PHP, Python, JavaScript);
Basic understanding of Docker, Zabbix, TICK stack.
What we offer:
- Well-coordinated professional team.
- Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
- Additional Health and Life Insurance Package.
- Employee Assistance Program.
- 25 vacation days.
- ReBenefit Platform Account with 400BGN value monthly.
RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.