Solutions Engineer
RingCentral
Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.
RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to its core software solutions.
This is where you and your skills come in. We're currently looking for: Solutions Engineer
We’re expanding our Solutions Engineer Team to make sure we stay ahead of the competition.
To succeed in this role, you must have experience in:
Provide pre-sales technical and sales support for accounts in assigned segment.
Develop and maintain expert understanding of all RingCentral applications and products.
Assist SE team with hardware and software lab testing
Assist with answering technical questions for SMB sales teams.
Perform Proof of Concept (POC) onboarding support for SMB opportunities.
Responsible for continued education on the platform and underlying technologies.
Present ongoing product training for small business sales teams.
Transfer industry, technical, and product knowledge to internal and external teams.
Keep up to date on relevant competitive solutions, products and services.
Develop advanced system configurations and implementations in response to customer needs and requirements.
Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.
Desired Qualifications:
Ability to teach other members of the team and act as a mentor as required.
Requires an action-oriented individual with a very strong initiative to be successful.
Willingness to take ownership of accounts and account related actions.
Must be able to coordinate across various groups and functional teams.
Demonstrate ability to implement, drive and track projects
Ability to apply solutions, technology and products to a business opportunity.
RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
Competitive knowledge including solution, technology and product offerings.
Excellent analytical and problem-solving skills.
Excellent interpersonal skills and negotiating skills.
Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
Experience in VoIP network architecture, products, protocols, and solutions a plus.
Pre-Sales experience.
Network Design background is a plus, but not required.
Some understanding of software development technologies is desirable.
Experience with telecommunications network design, architecture, and support is desirable.
Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc.
What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Work Onsite / Flexible work arrangement (Hybrid Setup)
Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Performance Incentive (Commissions)
Employee Assistance and Wellness Programs
RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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