Product Support Representative with Italian
RingCentral
Say hello to opportunities.
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
This is where you and your skills come in. Here's what we’re currently looking for: Technical Support Specialist Tier 1 with Italian
Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral’s customers.
Troubleshoot and repair RingCentral’s solutions. Understand network architecture required to support RingCentral’s VoIP services.
Recommend network hardware, software and design elements.
Answer technical questions, solve technical problems and suggest appropriate workarounds.
Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
Adhere to quality and performance requirements as set by business aligned with the periodic performance evaluation, must be willing to undergo further training and assessment if the business needs.
This role is for day shift workers. Day shifts are 8am - 5pm, 9am - 6pm, 10am - 7pm. You will be hired to work one specific shift.
Desired Qualifications:
At Least High School Graduate.
At least 1 year of working experience in Technical Support is required for this position.
Excellent English and Italian communication skills.
Basic Knowledge on VOIP, networking, routers and modems.
Strong customer service orientation.
Experience configuring, updating and supporting VOIP solutions in a multi-location environment. is a plus.
Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
Networking, IT or telecommunications certification is a plus.
What we offer:
Comprehensive medical, dental, disability, life insurance, pension
Paid time off and paid sick leave
Rebenefits: variety of perks offered through platform for employees to use (choose from variety of services such as sports membership, food vouchers, babysitter services, etc)
Wellness programs including 1:1 coaching and meditation guidance with and Headspace
Employee Assistance Program (EAP) with counseling sessions available 24/7
Remote working allowances for internet and phone
RingCentral’s Global Service and Support Team leads the post-sale experience for its customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As its customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.