People Matter

PS Operations Manager

RingCentral

RingCentral

Operations
Manila, Philippines
Posted on Oct 3, 2024

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in.

We’re currently looking for: Technical Onboarding Advisor

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Professional Services Operations Team to make sure we stay ahead of the competition.

We’re currently looking for: We are looking for an PS Operations Manager to join the Professional Services Operations Team to support a variety of deliverables and be a critical resource supporting multiple areas. The tasks will vary across all Business Operations items including Sales, Revenue, Cogs, S&M, & Procurement.
Key responsibilities (but not limited to) are:

PS Sales

Support PS Sales Forecasting report with monthly actuals.

Provide variance analysis and waterfall bridges to root-cause drivers

Weekly Flash/Commit

Pipeline Analysis

KPI and Metric reporting and monitoring

Expense Operations

Forecasting

Actuals with variance analysis inclusive of waterfall bridges to root-cause drivers

Partner to LT to find areas of opportunity for Vendor optimization

Monthly expense accrual

To succeed in this role you must have experience in:

  • 10+ years’ experience working Excel, Microsoft Office, and Google Sheets

  • 10+ years experience creating reports and modelling in excel using formulas external data sources.

  • 10+ years’ experience working with business/finance operations or background in FP&A

  • 10+ years’ experience with reporting, variance analysis, and providing key insights to business leaders.

  • 10+ years’ experience supporting internal Customer facing teams such as Project Managers, Sales, or Account Executives.

Desired Qualifications:

  • Bachelor’s degree in business, finance, or related field.

  • Advanced Excel skills

  • Ability to be agile, flexible, and adjust as needed with a sense of urgency.

  • Strong attention to detail and ability to execute high volume of transactions with high accuracy

  • Excellent written, verbal, and presentation skills

  • Self-motivated individual capable of working in a fast-paced, dynamic environment

  • Detail and results oriented; skilled at both planning and hands-on execution

  • Ability to excel in a collaborative, team-oriented environment

We offer all the work/life benefits you could ever want.

  • Flexible work arrangement (Hybrid Setup)

  • Comprehensive HMO package (medical and dental)

  • Paid time off and paid sick leave

  • Performance Incentive

  • Employee Assistance and Wellness Programs

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

  • Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

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