We're RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $2 billion company that's growing at 30+% annually and we're expanding our Solutions Engineering Team to make sure we stay ahead of the competition.

We're currently looking for:

We are looking for an experienced SRE Engineer to join the RingCentral RingSense team.

Responsibilities:

Provide ongoing support for production environments, troubleshooting, manage and resolve incidents, perform RCA, facilitate blameless post-mortems
Actively contribute to production stability improvements (processes improvements)
Do care about monitoring, alerting and logging, capacity management
Implement CI/CD related pipelines and automations
Understand the architecture of our services and products
Design automated software and product upgrades, change management, and release management solutions
Interact with our internal customers - mostly, Developers/QA and OPS/SRE
Work with other teams which are responsible for Infrastructure, Networking, Applications Engineering, Information Security
Continuously improve and share knowledge of system, update documentation
On-Call reliable Rotations and Schedules

Qualifications & Skills:

Proven experience as an Operations Engineer or similar role of 1+ years.
Linux knowledge.
Problem-solving and troubleshooting skills.
Understanding of the monitoring domain and SaaS approaches.
Experience with cloud platforms.
Knowledge of one or more of the configuration management tools.
Familiarity with ITIL or other IT service management frameworks.
Experience in implementing and operating monitoring systems in large-scale, heterogeneous, and fast-growing environments would be a plus.
Ability to work in a diverse multicultural environment, communicating with globally distributed teams.
Customer-centric mindset.
Team player with self-start ability.
Fluent in spoken and written English.
Knowledge of one of the programming languages (see Preferable technology stack).
B.S in Computer Engineering, Computer Science, or related field with 3+ years of related experience

Preferred Skills:

Solid knowledge and strong experience in production support activities
Understanding of SRE principles and DevOPS practices
Troubleshooting process understanding and experience
Experience as a Linux System Administrator at least 2-3 years
Key Skills for Kubernetes (K8s) DevOps: understanding of networking, security, storage is critical
AWS cloud experience (IAM, VPC, R53, AZs, EC2/EKS, RDS, S3, CloudFront,CloudWatch)
Understanding of Real-time Data Streaming (Kafka)
Understanding the Basic Concepts of Elasticsearch (Node, Cluster, Index, Document, Shard, Replicas)
RDBMS administration experience (PostgreSQL/AuroraDB preferably) or MySQL
Experience working with GIT, Prometheus, Grafana, Terraform, Helm
Knowledge of CI/CD tools and ability to implement deployment activities automation
Familiar with application and service monitoring tools and techniques
Effective communication skills (Active listening, Friendliness, Confidence, Sharing feedback, Respect)
English - Intermediate (B1)

Personal:

Team player
Fast learner
Documentation culture

Will be a strong plus

System thinking approach
Expertise automating system administration tasks with configuration management tools
Real automation experience (Python, Bash, Golang)
MS Azure/GCP cloud experience
Flux + Kustomize/Flagger/Strimzi + Istio
Experience with MongoDB
Experience in ELK stack usage
Web-service administration experience: Nginx

What we offer:

Mediclaim Benefits
Paid Holidays
Casual/Sick Leave
Privilege Leave
CaRing Days
Bereavement Leave
Maternity Leave
Paternity Leave
Wellness Coaching
Employee Referral Bonus
Professional Development Allowances
Night Shift Allowances

RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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