People Matter

Prinicpal VoIP Engineer (Full Time; Multiple Openings)



Denver, CO, USA
Posted on Tuesday, July 9, 2024

Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction— giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for: Responsible for expanding and supporting our global telephony network and provide architectural solutions that assist in growth as well as solving technical problems related to VoIP applications which interact with RingCentral’s unified communications platform.

To succeed in this role you must meet the following requirements:

  • Perform design & architecture modeling for the RingCentral global carrier network
  • Provide top tier support for Operations teams
  • Evaluate 3rd party products and tools relating to VoIP, Voice and Video
  • Lead testing and validation within various labs of new VoIP applications and call flows
  • Create documentation and provide training within standard operations, maintenance, repairs or upgrades of VOIP infrastructure
  • Install relevant VoIP hardware and equipment as needed
  • Debug VoIP call processing applications
  • Implement, manage, and maintain TDM/SIP call processing platforms including voice gateways, session border controllers, SS7 gateways and routing servers

Desired Qualifications:

  • US Bachelor’s degree or equivalent in Computer Science, Information Technology or a related field, plus three (3) years of related experience. Will accept single degree or any combination of degrees, diplomas or professional experience and credentials determined by a qualified evaluation service to be equivalent to a US Bachelor’s degree in a relevant field of study.
  • Experience with debugging VoIP processing apps, SIP (Session Initiation Protocol), RTP, RTCP, SRTP, Linux, Shell scripting, contact center applications, VoIP application servers, Elasticsearch, Kibana, and Network to Application layers is required.

What we offer:

  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Wellness programs including 1:1 coaching and meditation guidance
  • Paid parental and pregnancy leave and new parent gift boxes
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Parental support for children with developmental and learning disabilities
  • Pet insurance
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee perks and discounts program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role.