People Matter

Partner Success Manager



Manila, Philippines
Posted on Wednesday, June 5, 2024

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

The Partner Success Manager supports RingCentral’s hyper-growth and market-leading technology position. This person will play a key role as they will directly manage TSD’s (Technology Service Distributor).

The ideal candidate will have expertise in developing and maintaining strong relationships with external partners and internal stakeholders to drive toward measurable goals. Through superior communication skills, they will communicate and assist partners in implementing and understanding RingCentral process, policy, and approved operational and programmatic components. This person will also possess a solid understanding of utilizing systems and tools to create strong operational processes and efficiency for RingCentral’s strategic partners. Project management and account management are at the core of this role.

Duties and Responsibilities:

  • Develop and expand relationships with TSD’s to increase sales and market share while maintaining profitability from a sales and overall business standpoint.

  • Create and drive business plans with TSD’s to identify and qualify mutually rewarding sales activities, strategies, and business opportunities.

  • Streamline, improve and expand new partner recruitment and onboarding through assigned TSD’s.

  • Individual coaching, mentoring and skill development of TSD teams.

  • Develop best practices and train TSD’s on partner recruitment & onboarding.

  • Create sales and marketing campaigns to drive lead generation for TSD partners.

  • Analyze sales and marketing campaign analytics to determine programmatic success.

  • Create programs and drive activities to grow mindshare and increase awareness with new TSD’s and partners’ sales teams.

  • Provide day-to-day support for TSD’s to help them sell, implement and support RingCentral’s services.

  • Answer questions via e-mail and telephone.

  • Work with internal and TSD’ cross-functional teams to assist with partner implementation, support and commission escalations.

  • Provide direction to TSD contacts in acquiring collateral and materials to support partner enablement.

  • Understand partner’s business and how RingCentral services can enhance their value proposition.

  • Coordinate training, marketing, and overall enablement programs with TSD’s

  • Provide recommendations on marketing and enablement activities to align with company strategy and KPI objectives.

  • Recommend collateral needed to enhance partner development based on conversations with partners.

  • Hold a regular cadence of conversations with partners to assess partner concerns and areas of opportunities.

  • Work cross functionally with other team members to deliver on company goals.

  • Drive requirements and help develop sales tools and materials for Partners.

  • Serve as internal channel advocate to ensure partner and customer satisfaction.

Desired Qualifications:

  • Successful track record in growing Partner revenues

  • Ability to build relationships with and strongly influence executive level decision makers

  • Must be able to create and deliver strong presentations

  • Must be able to articulate company value proposition at an executive level

  • Clear and effective communication skills, both verbal and written

  • Strong initiative and creativity applied through technology

  • Vibrant and energetic attitude, willingness to perform and get things done

  • Basic understanding of brand guidelines and brand management

  • Proficient in creating and speaking to analytical and KPI reporting

  • Strong organizational skills

We offer all the work/life benefits you could ever want, (and none of the micromanagement.)

  • Work Onsite / Flexible work arrangement (Hybrid Setup)

  • Comprehensive HMO package (medical and dental)

  • Personal Time Off Leaves

  • Performance Incentive (Commissions)

  • Employee Assistance and Wellness Programs

RingCentral’s Mid-Market Sales team helps build and develop relationships for a top roster of our mid-sized, rapidly growing customers. RingCentral is the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.