It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Downmarket Senior Analyst

The Downmarket Senior Analyst will be responsible for working across multiple departments to support the downmarket Account management and retention programs. The Analyst will assist in activities such as reporting and analytics, data management, data presentation, stakeholder management and business analysis.

Reporting & Analytics. Developing new reports and dashboards, running data updates, root cause investigation, and ad hoc reports as necessary to support business needs. Develop new reports and dashboards using a combination of tools such as SQL, Excel, and Tableau
Data Collection and Management. Update and maintain existing management reports and dashboards to provide business updates and pull ad hoc reports.
Data Presentation. Present the gathered data, work with the Customer Success team to improve existing reports and dashboards, and provide data-driven analytics on key operational concerns.
Stakeholder Management. Work collaboratively with cross-functional teams – build relationships, prioritize tasks, facilitate meetings and project work across multiple locations including global offices.
Business Analysis. Conduct in-depth analysis to provide visibility to current performance and operational trends. Identify abnormalities within regular reporting or data asks (example: Dashboard is blank, data update failed)
Gather feedback and independently identify ways to improve reporting and data collection

To succeed in this role you must have experience in:

At least two years experience in a technical, operational, or analytical role
With experience in data gathering, data management, data presentation, stakeholder management and business analysis
With strong analytical, organization, problem-solving, and follow-through skills
With the desire to adapt on business changes and having a desire to learn new things

Desired Qualifications:

Analytical Skills - Solid proficiency in MS Office suite especially MsExcel, mail merge, very keen on details and organize
Critical thinking Skills -Customer Service - high degree of judgment and discretion in managing stakeholder concerns, with strong problem solving skills and able to prioritize tasks and concerns
Stakeholder Management skills - ability to analyze, manage and handle stakeholder expectations
Multi-tasking - Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously
Communication Skills - excellent verbal and written communication skills
Technologically inclined - Interest in learning technologies such as SQL, Tableau, and Salesforce, preference for experience with these or similar
Ability to work in a self-directed manner
Willing to work on night shift
Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

RingCentral’s Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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