People Matter

Senior Database Reliability Engineer



Other Engineering
Posted on Friday, May 31, 2024

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re the #1 global cloud-based, communications provider, growing at more than 30% annually, and we’re looking for team members with an entrepreneurial spark!

We build a high-available cloud-based contact center that combines all kinds of telephony features and many digital communication channels with customers (WhatsApp, Facebook, Twitter, email, SMS, etc.) into one service. We develop a modern and reliable product that helps companies be closer to their customers and respond to their requests as quickly and efficiently as possible.

We are looking for an experienced reliability engineer specializing in databases, who will work on database reliability and performance using the best engineering principles, operational discipline, and automation. You will be a part of an international team of engineers responsible for managing the high-load service across various environments. You will contribute not only to the product focusing on high availability, maintainability, and scalability but also to the continuous improvements in the team productivity.

You should be motivated, organized, excited about technology and SaaS products, a thorough critical thinker, and relentless in code quality, scalability, latency, and platform stability. Our culture is motivational, constructive, and positive. We value teamwork, camaraderie, and collaboration. If you’re up for a fun challenge, we want to hear from you.


  • Work on the reliability and performance of database clusters and their components
  • Take part in the design and other architectural changes of critical databases
  • Work on the observability of database load and relevant metrics, perform capacity planning
  • Be a point of expertise for the development teams - review database migrations, SQL queries, and other database changes
  • Work with SRE engineers to roll out changes to the production environments and help mitigate database-related production incidents
  • Work on database infrastructure automation
  • Provide relevant documentation to peers as a source of knowledge and subsequent automation


  • 5+ years of experience running cloud-based SQL databases in large production environments
  • Strong knowledge of SQL
  • Strong knowledge of SQL DBMS internals: MySQL experience is a must, AWS Aurora, PostgreSQL, and MongoDB experience is preferred
  • Experience with Liquibase
  • Experience with database performance optimizations
  • Data modeling and data design skills
  • Experience with database migrations, patching, deployment architecture changes
  • Acquaintance with Linux and Unix shell
  • Experience with infrastructure automation and configuration management
  • Passion for having the best documentation possible
  • Good written and verbal communication skills
  • Comfortable and proficient in collaborating and communicating asynchronously
  • Experience with Contact Center and VoIP solutions is a HUGE plus

What we offer:

  • Well-coordinated professional team.

  • Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

  • Additional Health and Life Insurance Package.

  • Employee Assistance Program.

  • 25 vacation days.

  • ReBenefit Platform Account with 400BGN value monthly.

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.