People Matter

IT Systems Administrator



IT, Education
Denver, CO, USA
Posted on Wednesday, May 29, 2024

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for:

A highly skilled IT Systems Administrator to join our team and oversee the management of our core collaboration and productivity tools. In this role, you will be responsible for administering, maintaining, and supporting essential tools such as Microsoft Office 365, Okta, Atlassian Jira, and Atlassian Confluence. Your primary focus will be to ensure the reliability, security, and efficiency of these tools and infrastructure, while also providing technical support and guidance to internal users. Additionally, you will be involved in some level of project management to implement initiatives as needed by the business.

Job Duties:

  • Administer and maintain Office 365 applications, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other associated services.

  • Manage user accounts, permissions, and access control across Office 365 and other integrated platforms.

  • Provide technical support and troubleshooting for end-users experiencing issues with Office 365, IAM (Okta/Saviynt), Jira, and Confluence.

  • Collaborate with cross-functional teams to integrate and optimize workflows between Jira, Confluence, and other systems.

  • Configure and customize Jira projects, workflows, dashboards, and reports to meet the needs of various departments.

  • Manage documentation and knowledge base systems using Confluence, ensuring accuracy, organization, and accessibility of information.

  • Oversee the implementation, configuration, and maintenance of Okta for identity and access management, including single sign-on (SSO) and multi-factor authentication (MFA).

  • Perform regular system updates, patches, and upgrades to ensure the security and performance of all platforms.

  • Implement and enforce IT policies, procedures, and best practices related to Office 365, Okta, Jira, and Confluence usage.

  • Participate in the on-call rotation for systems monitoring and incident management.

  • Providing reports to senior management regarding appropriate trends and usage data.

To succeed in this role you must have experience in:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

  • Minimum 3-5 years of experience in a Systems Administrator or similar role, with a focus on managing Office 365, Okta, Jira, and Confluence.

  • Strong technical proficiency in Microsoft Office 365 administration, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.

  • Strong understanding of cloud computing concepts and best practices.

  • Excellent troubleshooting and problem-solving skills.

  • Strong communication and interpersonal skills, with the ability to interact effectively with users at all levels of the organization.

  • Intermediate to expert-level knowledge of maintaining various flavors of Linux/Windows servers and their services.

    • Linux distributions: Amazon, Rocky, Oracle, Ubuntu

    • Microsoft: Windows Server (2019 and 2022)

  • Intermediate to expert-level knowledge for deploying an

Desired Qualifications:

  • FedRAMP (Must be a US Citizen)Atlassian, Microsoft, AWS, GCP, or Azure Certifications.

  • Working knowledge of Dell PowerEdge, FX2, or VRTX systems.

  • Working knowledge of automation concepts and puppet/chef/automation scripts in particular.

  • Experience with system integrations (REST API, Webhooks, etc.).

  • Experience with Jira/Confluence automation (including, but not limited to Groovy scripts).

  • Project management skills delivering solutions end-to-end.

What we offer:

  • Comprehensive medical, dental, vision, disability, life insurance

  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

  • 401K match and ESPP

  • Paid time off and paid sick leave

  • Wellness programs including 1:1 coaching and meditation guidance

  • Paid parental and pregnancy leave and new parent gift boxes

  • Family-forming benefits (IVF, Preservation, Adoption etc.)

  • Emergency backup care (Child/Adult/Pets)

  • Pet insurance and Pet Telehealth

  • Employee Assistance Program (EAP) with counseling sessions available 24/7

  • Free legal services that provide legal advice, document creation and estate planning

  • Employee bonus referral program

  • Student loan refinancing assistance

  • Employee perks and discounts program

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $72,000 and $179,400 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of (60 days from the date of posting). Please apply prior to the deadline to be considered for the role.